Quality degradation at Extra Space Storage  
Users report higher volume of Quality Issues than usual
84
good

Extra Space Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
62 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
14 Reports
User Feedback
18%
iOS
14 Reports
82%
Android
62 Reports
Extra Space Storage - Latest Quality Issues
Android
Apr 13, 2024
Up price to high
Android
Apr 15, 2024
Digital access pretty much never works at the entry gate. Please fix
Android
Apr 18, 2024
sign on experience is not user-friendly
Android
Apr 22, 2024
Horrible experience can't get into... thoroughly pissed off
Android
Apr 22, 2024
This has been an extremely bad experience. I have a sales manager that has flown in from Valencia Spain for appointments that were scheduled months ago. Materials needed for these appointments are in my storage unit which I cannot get to via the elevator even though "Access is granted when my code is entered."
iOS
Apr 28, 2024
Disappointed
Not letting me knoe that the gate was going to be locked just because my payment is overdue!!!!
iOS
Apr 28, 2024
Doesn’t work.
Doesn't work.
iOS
Apr 29, 2024
Can’t make payments thru this app
Apps are a great way to do business. Fire them up, and everything is easy. Your balance, gate code info, make payments etc… well, NOT HERE. In the year I've had the unit I have NEVER been able to pay using the app. You get an error message. I've spoken to customer service & I was told that you *can't* make payments through the app, you have to go online to do it. That's ridiculous.Why have an app if you can't DO anything on it. I know college freshman that could fix this, so why not a big corporation? Until they fix this, they get 1 star
Android
May 2, 2024
Was near impossible to get it to open
Extra Space Storage - Product Description
The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! 

 

You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. 

 

At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager.

 

With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone:

 


	
Easy access to My Account where you can manage payments and update account information 
	Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities)



	
Never forget your gate code again
	Real-time tracking of access activity for your unit (participating facilities)
	Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities)
	Easy access to help
	Leave feedback via the app – we love hearing from our customers!
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