Extra Space Storage
Extra Space Storage at a glanceExtra Space Storage (Utilities) has a unitQ Score of 61 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 4 points from 65 in the previous 30 days. The score draws on 80 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Unsatisfactory Behavior, Difficult to Navigate UI and Fails To Launch.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 62 % 50 Reports
- Android
- 38 % 30 Reports
Top feedback themes
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityFails To Launch
- AccountPaymentPayment Failed Or Rejected
About Extra Space Storage
What is Extra Space Storage?
The Extra Space Storage app is a mobile application that helps users manage their storage units easily. With this app, you can access your account, make payments, and find nearby facilities from your phone.
Is Extra Space Storage safe?
The Extra Space Storage app offers several security features, including digital access and activity logs, which help protect user information. However, users should be cautious as the app collects personal data and may share it with third parties, posing potential privacy risks, especially for younger audiences. Overall, while it has strong access controls, users must remain aware of the data privacy aspects.
Who owns Extra Space Storage app?
The Extra Space Storage app is owned by Extra Space Storage Inc., which is based in Salt Lake City, Utah. This company is one of the largest operators of self-storage properties in the United States.