Family Search
Family Search at a glanceFamily Search (Reference) has a unitQ Score of 76 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 2 points from 78 in the previous 30 days. The score draws on 160 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Internet Connection Error Message and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 49 % 79 Reports
- Android
- 51 % 81 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationError MessageInternet Connection Error Message
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilityFails To Launch
- ApplicationStabilitySlow Performance
About Family Search
What is Family Search?
Family Search is an app designed to help people explore their family history and build their family trees. It offers access to historical records, genealogical resources, and community support for anyone interested in learning more about their ancestry.
Is Family Search safe?
The FamilySearch app can pose safety concerns, especially for younger users, due to its user-generated content system, which allows anyone to edit the family tree. This can lead to misinformation and risks of erasing accurate data. However, it offers strong privacy protections, including compliance with various security standards. Users should be aware of the potential for inaccuracies in shared information.
Who owns Family Search app?
The Family Search app is owned by the Church of Jesus Christ of Latter-day Saints, which operates it as a nonprofit organization. It is part of the Church's Family History Department, dedicated to providing genealogical resources and records.