Quality degradation at Fandango – Buy Movie Tickets  
Users report higher volume of Quality Issues than usual
50
poor

Fandango – Buy Movie Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
70%
Android
114 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
49 Reports
User Feedback
30%
iOS
49 Reports
70%
Android
114 Reports
Fandango – Buy Movie Tickets - Latest Quality Issues
iOS
Apr 20, 2024
Review
Not the easiest to navigate the site!
iOS
Apr 20, 2024
Civil War
You're charging 20% of the ticket price for your convenience fee. To much. We'll be using the kiosk from now on.
iOS
Apr 20, 2024
Scammers!
Horrible app!! I'm already paying extra for tickets because of “convenience fees” thinking “hey at least I'm getting points for this.” But now, I couldn't even use those points for a movie I wanted to watch because its just for selected movies!! What's the point of wasting more money as opposed to going in person just so I could get “points” if I can't even use those points on a movie of MY CHOICE. Thiefs!! Terrible app, never using it again!!!
iOS
Apr 21, 2024
Refund
Bought tickets to the wrong theater for 6pm movie. The clerk noticed when he scanned my tickets at 5:55. By the time we figured it out and called Fandango customer service, it was 6:07. They told me I could not get a refund because it was after the start time of the movie. Asked for a supervisor, explained my situation calmly and he hung up on me. So I filed for a refund through the app, explaining what happened. Again I was told I could not be refunded the $33.88. So I spent $66.33 to see a movie. Should stay home next time or just get tickets directly from the theater. Never using Fandango again. More like FanDontGo.
Android
Apr 21, 2024
kept crashing.
Android
Apr 21, 2024
price on amc website is $11
Android
Apr 22, 2024
dont like the convenience charge
Android
Apr 22, 2024
This app is great when it wants to be but there is always some sort of hiccup that comes along that ruins the experience with it. The app won't use my Google pay anymore, issues with redeeming rewards which result in losing them, long loading times, and a lot of connectivity issues. Fandango either needs to get new project managers because I doubt it is solely on the actual devs. Allocate your money better and get this stuff fixed.
Android
Apr 23, 2024
Just a simple and to the point application that doesn't seem confusing to use. I'm a happy customer. however I'd like to mention the card camera for the purchase doesn't work at all. I tried to hold my card very very still for about 30 seconds and it didn't do anything. But not a huge deal.
Fandango – Buy Movie Tickets - Product Description
Download Fandango – the #1 movie ticketing app with over 2 million 5-Star Reviews! Available across iOS devices including iPhone, iPad, iMessage and Apple Watch! Buy movie tickets, watch the newest trailers, browse Rotten Tomatoes® scores, and find the best showtimes and seats for more than 31,000 screens nationwide.

• BUY MOVIE TICKETS: Get your tickets ahead of time to skip the box office line and secure the best seats to the biggest movies. Save time with mobile tickets using your iPhone’s Apple Wallet or Apple Watch for quick and easy entry.

• FREE ACCOUNT: Checkout as a Guest or sign up for free for a faster, more convenient ticketing experience. Save your favorite movies, preferred theaters, payment info, and theater rewards account information while earning Fandango VIP+ rewards with each ticket.

• GET FANDANGO & THEATER REWARDS: Earn/redeem theater loyalty points AND Fandango VIP+ loyalty points. Create a free account to get a $5 reward for every 4 tickets towards Fandango movie tickets or Vudu on demand streaming. Enjoy even more rewards by linking your favorite theater reward programs like AMC Stubs, Regal Crown Club, Cinemark Movie Rewards, and more!

• SELF-SERVICE REFUNDS & EXCHANGES: If plans change, you can easily refund or exchange your tickets before the theater’s deadline with self-service refunds.

FANDANGO APP FEATURES: 

• SEARCH TODAY’S SHOWTIMES: Use the In Theaters Today time filter to quickly scan today’s showtimes across multiple theaters for selected time ranges.

• CHECK AVAILABLE SEATS: Use Seat Map Preview to easily check seat availability for all showtimes and find the best seats before purchasing your movie tickets.

• BROWSE MOVIES: Check out the latest movies in theaters and coming soon, browse Rotten Tomatoes® scores, and be the first to know when tickets go on sale with FanAlert™ email notifications. 

• WATCH MOVIE TRAILERS: Check out the latest trailers for new and upcoming movies. Like what you see? Just one tap to find the best seats or be notified when tickets go on sale.

• BROWSE THEATERS NEAR YOU: Find nearby theaters and showtimes instantly, view all theater amenities, and save your favorite theaters for easy access.

• ASK SIRI: Set shortcuts to retrieve your movie tickets, view specific movie times, and check theater locations.

• PLAN THE PERFECT MOVIE NIGHT: Make and share movie plans with Fandango for iMessage. Easily split payments with friends and get paid back with PayPal or Venmo, no more IOUs.

Fandango’s partners are the nation’s leading exhibitors, including AMC Theatres, Regal Cinemas, Cinemark, Marcus Theatres, Harkins Theatres, and many other innovative theater chains and independent cinemas. Together, these exhibitors represent more than ninety percent of the nation's theaters with online ticketing capabilities.

By downloading, installing & using this App, you agree to Fandango's Privacy Policy (https://www.fandango.com/policies/privacy-policy) and Terms and Policies (https://www.fandango.com/policies/terms-and-policies). Your Privacy Choices: https://www.fandango.com/donotsellmyinfo. For a summary of our information practices, please see our California Notice (https://www.fandango.com/policies/privacy-policy#personal-information-we-collect-and-purposes).

Thanks for using our app! For customer support, please visit: https://www.fandango.com/help
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