90
good

Fandango Movie Tickets & Times | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
157 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
71 Reports
User Feedback
31%
iOS
71 Reports
69%
Android
157 Reports
Fandango Movie Tickets & Times - Latest Quality Issues
iOS
Aug 14, 2022
Don’t expect a refund even if their system fails
I purchased tickets to a show with my family. When we got to the theater there had been a bathroom leak and we decided not to stay. It was 30min to showtime so well within policy range of receiving a refund. Conveniently their system refused to connect. It hung on a loading screen after multiple attempts only to connect exactly at the movie time and deny a refund. What a scam. Reaching out to customer service took almost 3 weeks to get a response with follow ups only to be told their policy doesn't allow it and they won't even escalate it to higher management. I'll be going through the theaters directly going forward and no longer using the fandango service as inconvenient as it may get.
Android
Aug 13, 2022
convenience fee is bogus
iOS
Aug 13, 2022
The credits expire really fast
You earn $5 every 500 points. 4 adult tickets get you 500 points. Every month, if you don't use it, you lose 500 points - they expire. I just checked because I've purchased a good number of tickets in the last several months but haven't earned any rewards yet. Now I know why. So VIP+ points is a sham unless you're going to the movies all the time. Otherwise, it's very disappointing.
Android
Aug 13, 2022
Make a tablet friendly app... Why do app makers fail to make an app that will go landscape? I can't comprehend.
Android
Aug 13, 2022
Fandango is a crooked service! They do not honor their product. I bought tickets through them and the movie was cancelled and they are refusing to give my money back telling me I have to go through the theater. The theater would have given me a refund if I bough the ticket through the theater. Still fighting for my money!
Android
Aug 13, 2022
One week later no credit? The ac in the theater was busted. Fandango said they'd call to confirm then credit me. I'm waiting smh
iOS
Aug 12, 2022
Tech Issues
Often fails to load movie times, on wifi or cell signals. Fully updated, iPhone 13 Pro.
Android
Aug 8, 2022
Give me the wrong time for a particular day and date at AMC . That was after getting the Applebee's top gun voucher how to sign up for Activision after putting in a code and make two accounts after getting an email and then the clearly proceeded to allow me to schedule a time that did not exist there. Avoid like the plague.
iOS
Aug 7, 2022
Glitchy app
Consistently freezes up and glitches while in the purchase screen. The glitches cause seats to show as unavailable, even when they are not purchased and remain empty.
Fandango Movie Tickets & Times - Product Description
Download Fandango – the #1 movie ticketing app with over 1.5 million 5-Star Reviews! Available across iOS devices including iPhone, iPad, iMessage and Apple Watch!  Catch the newest trailers, browse Rotten Tomatoes® scores, find the latest showtimes, and buy tickets to the right movie at the right time with ticketing to more than 33,000 screens nationwide.

• BUY MOVIE TICKETS & SKIP THE BOX OFFICE LINE: Get your tickets ahead of time to secure the best seats to the year’s biggest movies with reserved seating. Save time with Mobile Tickets using your iPhone’s Apple Wallet or Apple Watch for easy, quick, and contactless entry. 

• BROWSE MOVIES: Check out the latest movies in theaters and coming soon, browse Rotten Tomatoes® scores, and be the first to know when showtimes are available with FanAlert™ email notifications. 

• WATCH MOVIE TRAILERS: Easily discover the latest trailers for new and upcoming movies. Like what you see? Just one tap to find the best seats or be notified when tickets go on sale.

• BROWSE THEATERS NEAR YOU: Find nearby theaters and showtimes instantly, view all theater amenities, and save your favorite theaters for easy access.  

• ASK SIRI: Set shortcuts to retrieve your movie tickets, view specific movie times, and check theater locations.

• PLAN THE PERFECT MOVIE NIGHT: Make and share movie plans with Fandango for iMessage. Easily split payments with friends and get paid back with PayPal or Venmo, no more IOUs. 

• WORRY-FREE REFUNDS & EXCHANGES: If plans change, you can easily refund or exchange your tickets up until showtime. Fandango customers also have the added convenience of self-processing refunds as a guest user – no account required.

• BUY TICKETS, EARN REWARDS: Join Fandango VIP+ for free and earn points with each ticket purchase.  Redeem points for a $5 reward towards movie tickets or streaming at home on FandangoNOW.  Plus, earn even more rewards when you link some of your favorite theater’s loyalty and subscription programs including AMC Stubs, Cinemark Movie Rewards, Regal Crown Club, and many more. 

Fandango’s partners are the nation’s leading exhibitors, including AMC Theatres, Regal Cinemas, Cinemark, Marcus Theatres, Harkins Theatres, and many other innovative theater chains and independent cinemas. Together, these exhibitors represent more than ninety percent of the nation's theaters with online ticketing capabilities.

By downloading, installing & using this App, you agree to Fandango's Privacy Policy (https://www.fandango.com/policies/privacy-policy) and Terms and Policies (https://www.fandango.com/policies/terms-and-policies). Do Not Sell My Personal Information: https://www.fandango.com/donotsellmyinfo. For a summary of our information practices, please see our California Notice (https://www.fandango.com/policies/privacy-policy#personal-information-we-collect-and-purposes).

Thanks for using our app!  For customer support, please visit: https://www.fandango.com/help
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