44
poor

FedEx Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
593 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
203 Reports
User Feedback
26%
iOS
203 Reports
74%
Android
593 Reports
FedEx Mobile - Latest Quality Issues
Android
Apr 23, 2024
Unable to log in with latest update and app keeps crashing afterwards
Android
Apr 23, 2024
Registration process quite buggy. I created an account just so I could correct a package address but that feature does not seem to exist... I have no choice but to wait for a call
Android
Apr 23, 2024
Unable to use.
Android
Apr 23, 2024
not working
Android
Apr 23, 2024
Works and does what I need it to, but is very slow to load, logs out without notice, shipment list appears glitchy at times due to multiple refreshes, app frequently crashes when trying to observe shipment tracking details or after logging back in.
Android
Apr 23, 2024
Dreadful app. Scanned box, did not work, as that is just for thd app. Scanned the barcode, stated delivery tomorrow. Clicked details said no delivery. No option on app to rearrange when in. Finely found the phone number and speaking to a machine kept saying go online, see below. Finally after asking to talk stating speak to someone it put me through. P.S. the Web page no help either.
Android
Apr 23, 2024
It won't let me report package as missing. It says action can not be completed.
Android
Apr 23, 2024
I really wish zero stars was an option. In leu of recent USPS issues, as a small business fashion designer who sells online, I've been concerned with the longer and longer shipping wait time through my current USPS services. I'm researching new shipping options. Just trying to navigate this useless app has taken FedEx right out of the running for my future shipping service option. If this app is a testament to how this company does things, I'm good on that. Guess I'm taking my money to UPS!!!!
Android
Apr 23, 2024
Crashing most of the time
FedEx Mobile - Product Description
Real-time tracking and shipping at your fingertips!

The FedEx Mobile app helps you take control and track your packages from wherever you are. Create domestic and international shipping labels, get quick rates, choose pickup or drop off locations, scan barcodes, and discover rewards all in one app.

Track Your Packages

• Track the status of all incoming or outgoing packages with FedEx Mobile Beta

• Enable push notifications to receive updates on your shipments*

• Enroll in FedEx Delivery Manager for a smooth tracking experience*

     • View photo of residential delivery*

     • Hold a package at a preferred FedEx location*

     • Leave delivery instructions for the courier*

     • Sign for packages from your phone*

     • Request a vacation hold*

• Reroute your package to a FedEx location and pick up when it’s convenient*

• Use Siri Voice Command to check the status of your incoming FedEx package

• Get Apple Watch access to check status of packages, to find locations, and to redirect your package to a FedEx Location

• Use our widget to track your packages from your phone’s home screen. (Touch and hold the home screen, click + and search for FedEx.)

• Scan barcodes for easy tracking

• Search your list of shipments by tracking number, references, vendors, and more

• Scan door tags to get information and options regarding your missed shipment*



Ship Your Packages

• Create a domestic and international mobile shipment label and request a pickup**

• Get shipment cost estimates and delivery times

• Access your phone and FedEx shipper address book

• Schedule and manage pickups**

• Use your phone to measure your package dimensions

• View rewards*

• Ship directly to a FedEx-designated location*

• Chat with a virtual assistant for FedEx Mobile app and services questions*

• Conveniently find the nearest FedEx Location near you


Thank you for using the FedEx Mobile app! Have any feedback? Email us at mobile@fedex.com.

FedEx Delivery Manager is only available for residential deliveries within the U.S. You must be signed-in to the FedEx Mobile app and registered for FedEx Delivery Manager to use selected features.

Maximize your FedEx experience by allowing the following permissions: Location, Camera, and Push Notifications. This will give you access to scan barcode, track packages, find drop-off locations, and get instant updates. Also, get Sound Alerts for delivered packages by turning on sound in your settings.


*Available in some regions

**Shipping administration rules apply.
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