74
fair

Flex - Rent On Your Schedule | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
37%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
75 Reports
User Feedback
63%
iOS
75 Reports
37%
Android
44 Reports
Flex - Rent On Your Schedule - Latest Quality Issues
Android
Jun 17, 2021
I was hesitant about signing up for this after reading all of the negative comments from people saying the App was horrible. I received an email saying if I signed up thru that message I would get my fee waived. So far my June rent is paid with no issues and I just noticed the fee was taken from my account after I fell for the "free"
Android
Jun 16, 2021
Initially had some trouble connecting my bank account, but eventually found it was due to the extra login security on my account; once we discovered the problem, it was easily resolved. Having split payments makes it so much easier!
Android
Jun 15, 2021
Took a few tries to get my account set up but after it was super fast. Took my worry of getting late fees away.
Android
Jun 8, 2021
This app is terrible. Thought it was just me but I see the influx of reviews within the last week. Claims they didn't "detect" sufficient funds by the cut off date, and refused to accept a bank account statement, screenshot, or any proof showing the balance well more than sufficient for days. No explanation, or customer service. Just a sorry, and to sign up for this nonsense again. Yea right
iOS
Jun 7, 2021
My rent always paid on time
Once they paid it a bit after the grace period but they sent me the money to fix it...thank you Flex you are a real lifesaver
iOS
Jun 7, 2021
Wont fix their mistake
I moved into an apartment last August that works with Flex and was interested in using the service so when I tried to sign up, in the middle of the account creation the screen froze and then went to a screen that said I was denied. This was before any type of credit checks or even putting in my social to verify my identity, I think I only got as far as putting in my birthday and address. Almost a full year later I've tried to re-sign up once or twice but it just gives me the same denial screen. Another issue is their support. Immediately when I had the first denial I put in a ticket explaining the issue, and I got a reply a month later saying that the week before their reply they updated the system. The last time I tried to sign up, like a month ago now, I put in another ticket and have yet to hear back. TL;DR: I wouldn't use this service.
Android
Jun 5, 2021
It said I didn't have money in my account when I do. And now the issue is I need to relink my bank account. And I've tried over and over for 4 days now. And it won't let me plaid and my bank both says there is no issue on their end. And now all I get is an error that says it's an internal error. I can't get ahold of customer service. And my landlord wont waive late fees unless I have proof that flex is the one not working. And I can't get ahold of anyone from flex.
iOS
Jun 4, 2021
Does not work!
I signed up for Flex three months ago when an unexpected expense put me in a bad situation financially. Every month, I have been told by Flex that my rent was being paid- but it never was. I have had to take care of rent normally every month. There is no phone number for customer support so you just have to email and wait for a day or more for them to get back to you. I have never gotten a real answer as to why my account does not work, just a lot of empty promises that it will be running.
iOS
Jun 4, 2021
Great but customer service is pretty slow
Theres no customer service number and you have to email them and wait for them to get back to you to get your concerns heard.
Flex - Rent On Your Schedule - Product Description
Flex splits your rent payment into smaller payments, enabling you to pay rent throughout the month. 

- Flexible rent payments

Flex analyzes your finances and recommends a rent payment schedule that suits you. You can now pay your rent over the course of the month.

- No more late fees

Never pay a late rent fee again. Flex pays your rent on the 1st and guarantees you'll never get hit with a late rent fee again.

- Build your credit score 

Every payment made to Flex helps build your credit. With Flex, rent can work for you.

- Simple and transparent pricing

Monthly membership fee is $19.99. No payment processing fees, interest charges, late fees or other hidden fees of any kind.

- Safe and secure

Flex protects your information with bank level security. Your data is protected with 256-bit encryption and never stored on your devices.
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