Quality degradation at FordPass  
Users report higher volume of Quality Issues than usual
30
poor

FordPass | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
49%
Android
154 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
162 Reports
User Feedback
51%
iOS
162 Reports
49%
Android
154 Reports
FordPass - Latest Quality Issues
Android
Aug 15, 2022
So to get my attention you set off my alarm 2 different times? Really? Kinda force me to update? My app was working fine.
Android
Aug 14, 2022
Remote start completely stopped working.
Android
Aug 14, 2022
Remote start works only like 50% of the time and takes for ever
Android
Aug 14, 2022
Total trash when trying to start your vehicle. Has basically never worked for my 2022 ranger which is incredibly disappointing and kind of a rip off when they advertise this a feature and it doesn't work.
Android
Aug 13, 2022
Difficult to manage & frustrating. Slow & clunky, I had 2 ford's. After I added the 2nd, I couldn't switch to the first. When I removed the 2nd vehicle, both vehicles were removed.
Android
Aug 13, 2022
Many features do not work. One in particular is the request service function. Upon selecting the dealer, I provided the requested contact information to schedule an appointment for routine maintenance. Upon arrival, the dealer could not locate my appointment. The dealer mentioned that the schedule functionality has not worked for months. On its face, the app is nothing more than a phone based key fob. Very disappointing as this app does not live up to the Ford mantra of Ford quality.
iOS
Aug 12, 2022
Broke down
Not useful to me. I don't need all the technolgy, just a trk that dosen't break!
iOS
Aug 12, 2022
Won’t work with iPhone 13
Not sure why it will not connect using iPhone 13 but IPad works.
Android
Aug 12, 2022
Great app. However, I no longer get notifications, outside of the app, for auto start. Not that big of a deal really but it was nice to have.
FordPass - Product Description
FordPass has so many ways to make your ownership experience better.

With the FordPass App you can:
• Access complimentary remote features like start/stop, lock/unlock, schedule a start, locate vehicle and vehicle status check for vehicles equipped with FordPass Connect™*
• Get Vehicle Health Alerts** when your Ford needs attention 
• Track fuel level and oil life for vehicles with FordPass Connect*
• Get FordPass Rewards™ to earn and redeem Points for many things you already do with us, including vehicle maintenance and new vehicle purchases***
• Get 24/7 roadside assistance+
• Schedule service++
• Make secure payments with Ford Credit
• Call or chat with helpful FordGuides
• View how-to videos
• Find gas stations, restaurants, parking‡ and more

Remote features available on select Model Year vehicles.

*FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot. 

**Vehicle Health Alerts require SYNC 3 version 2.0 or higher and a data connection via a mobile device or FordPass Connect.™ See SYNC interface, a dealer or a Ford Guide for more information.

Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist.® To avoid interference, remove the device or contact the device maker for more information on compatibility. 

***Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points for complimentary maintenance after enrollment. Visit a participating dealer for details. 

+Roadside assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations. 

++At participating dealers. 

‡Available in select cities.
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