63
poor

FordPass | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
545 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
238 Reports
User Feedback
30%
iOS
238 Reports
70%
Android
545 Reports
FordPass - Latest Quality Issues
Android
Oct 20, 2021
App will not update for some reason. And I'm not able to use it without the forced update.
iOS
Oct 19, 2021
App not responding for 3 days now
App will not connect to mustang for 3-4 days now.
Android
Oct 19, 2021
Allows me to open car but not to start. Passcode does not work so can't start the car (although the pass code does work after using it to open the door without the phone.) Can't exit the car without alarm going off. Drains my phone battery like crazy. Howver does show battery status. So close to totally more than useless. Bringing the car in to see what the dealer can do.
Android
Oct 19, 2021
Constantly freezing / crashing. Super slow. Missing the remote start & lock/unlock features... seems like an app that needs allot of work
Android
Oct 19, 2021
With recent update, my app won't even open. Useless!
Android
Oct 19, 2021
One vehicle always shows in deep sleep mode. I'm not sure how this is possible if the car is driven every day. The other vehicle, things seem to work as they should.
iOS
Oct 19, 2021
App will not respond
I am having trouble seeing this app, please help
Android
Oct 19, 2021
It would be great if it worked. It simply doesn't work all the time. The features that the app claims to have, are amazing. But when you actually try to use it, thats when its most like not to work. My wife's Honda app has less features, but it works a lot more often. The feature in this app that works least often is sending a location to the car. Ive only gotten it to work once, and that was only a test...Finding the location of my car works almost every time.
Android
Oct 19, 2021
All works okay except having difficulty with location map.
FordPass - Product Description
FordPass has so many ways to make your ownership experience better.

With the FordPass App you can:
• Access complimentary remote features like start/stop, lock/unlock, schedule a start, locate vehicle and vehicle status check for vehicles equipped with FordPass Connect™*
• Get Vehicle Health Alerts** when your Ford needs attention 
• Track fuel level and oil life for vehicles with FordPass Connect*
• Get FordPass Rewards™ to earn and redeem Points for many things you already do with us, including vehicle maintenance and new vehicle purchases***
• Get 24/7 roadside assistance+
• Schedule service++
• Make secure payments with Ford Credit
• Call or chat with helpful FordGuides
• View how-to videos
• Find gas stations, restaurants, parking‡ and more

Remote features available on select Model Year vehicles.

*FordPass Connect (optional on select vehicles), the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot. 

**Vehicle Health Alerts require SYNC 3 version 2.0 or higher and a data connection via a mobile device or FordPass Connect.™ See SYNC interface, a dealer or a Ford Guide for more information.

Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist.® To avoid interference, remove the device or contact the device maker for more information on compatibility. 

***Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points for complimentary maintenance after enrollment. Visit a participating dealer for details. 

+Roadside assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations. 

++At participating dealers. 

‡Available in select cities.
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