89
good

GEICO Mobile - Car Insurance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
1018 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
217 Reports
User Feedback
18%
iOS
217 Reports
82%
Android
1018 Reports
GEICO Mobile - Car Insurance - Latest Quality Issues
Android
Oct 21, 2021
Cannot open my app, stays on loading screen. It's been like this for months and I can't make changes to my policy when needed. Maybe they have some type of conspiracy going on 🤨🤔
iOS
Oct 20, 2021
Horribly frustrating
Ugh—this app may be okay for initial reporting a claim if you get everything right the first time. God forbid you need to amend or cancel a claim, though. This app is very limited in what it can do, and every time I call customer service, the hold time is 40+ minutes. I resorted to writing them, but when they call you, they don't identify themselves as GEICO. When an unidentified man called my cell phone and asked for my husband, not me, I told him he had the wrong number.
Android
Oct 20, 2021
The only thing slower than the app is geico itself. It wont let me fill out accident details. It is not user friendly and has a horrible UI.
Android
Oct 20, 2021
It's very very slow even with good cell signal.
iOS
Oct 20, 2021
Bad app
They get you to to sign up for Drive easy for the discount but the app logs you out and if you don't sign in apparently everyday they take the discount away. I think they do that on purpose to get more money back out of you once they get you to go with them.
Android
Oct 20, 2021
After a week my info disappeared. I have to started all over!
iOS
Oct 20, 2021
Payment
Every month my payment is declined. I re-entered my routing number and account again. I'm unable to proceed logging in. My I-phone is no longer. I now have an Android phone thru AT&T. My Sprint phone is no more.
Android
Oct 20, 2021
The driving part is ridiculous. Their idea of hard braking is a joke.
Android
Oct 20, 2021
Not good, it doesn't track the entire road trip. Several times I was in the downtown area and it was listed as Five Points.
GEICO Mobile - Car Insurance - Product Description
Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction.

Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below.

FEATURES

DIGITAL ID CARDS
The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet. 

BILL PAY 
Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go a piece of cake, or slice of pie or whatever dessert you’re into. 

ROADSIDE ASSISTANCE
No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime.

SUBMIT AND MANAGE YOUR CLAIM
Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim.

GEICO VIRTUAL ASSISTANT
Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. Just ask the GEICO Virtual Assistant.

VEHICLE CARE
Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car.

GEICO EXPLORE – AUGMENTED REALITY
With GEICO Explore, you can augment your world like a futuristic robot by customizing the types of places you want to see. Find gas stations or even your own car!

NOTE: To log into your account from GEICO Mobile, your GEICO policy must:
- Be an active auto or motorcycle policy
- Not be subject to other policy restrictions

NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection
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