59
fair
GEICO Mobile - Car Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
371 Reports
371 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
181 Reports
181 Reports
User Feedback
33%
iOS
181 Reports
181 Reports
67%
Android
371 Reports
371 Reports
GEICO Mobile - Car Insurance - Latest Quality Issues
iOS
Apr 20, 2024
Increase in monthly payments
I am ANGRY‼️ My monthly payments will be increasing by $27.43/month beginning with my next 6 month installment plan. I HAVE NOT CHANGED ANYTHING IN MY POLICY‼️‼️ No changes or recent auto accidents or fines that would cause an increase in my account Extremely disappointed in your company Kathleen Parks
iOS
Apr 21, 2024
Confusing and Conflicting Information
I use my app to pay my bill as I'm sure many do. This is the second experience in two months that the amount due and the amount charged is different. It's probably time to shop around after 20 plus years with GEICO, I feel like they are lacking in any customer service and out to just raise rates.
iOS
Apr 22, 2024
scammers
Charging more than I agreed with. I hate I insurance company's
iOS
Apr 22, 2024
Payment
You've been sending me text emails five or six a day I try to pay and you don't accept my payment and it's the same payment. I paid my premiums with for the last five or six or seven right or 10 years that I bought belong to Geico so if you don't want my payment don't send me 20 text today asking for payment.
iOS
Apr 22, 2024
Leave Geico
If you want to be protected after having an accident you should leave Geico immediately. I was involved in a no-fault accident, having full coverage and, about 2 to 3 years later, Geico sent me a letter demanding some documents as requirements to continue being insured by them, documents that they did not require when I hired them as my insurance company. car. They gave me a period of around 15 days to provide those documents when I needed more than a month to obtain them, so I immediately hired another insurer. When I had the accident I went to the hospital for an emergency, generating a medical bill of more than $4,500 and now the hospital is charging me more than $1000 because Geico does not want to cover the entire bill.
iOS
Apr 22, 2024
TOTAL RIP OFF
Premiums keep going up and up and up with no explanation other than “the economy.” I AM A GOVERNMENT EMPLOYEE!!!! You are supposed to be Government Employees Insurance Company!!!! Yet you charge me to pay my premiums. Every month I see it has gone up more. My son switched because he had an issue with his auto-pay and was late one day and you DOUBLED his premiums saying he was pending cancellation even though that never happened. You have gone from being the best insurance company to the WORST!!!!
iOS
Apr 22, 2024
Inaccurate!
This app is TERRIBLE! I've been using it for several months and it regularly dings me when I ride as a passenger with my wife and use my phone. It seems to have no way of differentiating driver v passenger. It also occasionally dings me for a “hard stop” when I'm driving the speed limit and have to stop when a light turns yellow. It almost encourages you to run through the yellow light. The premise is good, but the sensors/design of this app need a lot of work.
Android
Apr 22, 2024
It has location glitches and that affects the score
iOS
Apr 23, 2024
Frozen site
Terrible app service
GEICO Mobile - Car Insurance - Product Description
Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction. Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below. FEATURES DIGITAL ID CARDS The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet. BILLING - MAKE A PAYMENT Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs. ROADSIDE ASSISTANCE No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime. SUBMIT AND MANAGE YOUR CLAIM Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim. YOUR VIRTUAL ASSISTANT Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant. VEHICLE CARE Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car. NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection
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