71
good

GOV.UK ID Check | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
137 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
40 Reports
User Feedback
23%
iOS
40 Reports
77%
Android
137 Reports
GOV.UK ID Check - Latest Quality Issues
Android
Apr 30, 2024
passport scan a pain to get it to work
iOS
May 1, 2024
App doesn’t always work
I had to delete and re download the app to get through the verification photo process.
Android
May 1, 2024
Prompts me to scan the QR code on my desktop to link the app, then says that the check must be started on gov.uk and just redirects me to gov.uk on my phone, so it's impossible to sign in.
Android
May 1, 2024
Will not let you register an address if you live abroad.
iOS
May 2, 2024
bad
tried to do it multiple times and it didn't work only worked on like the 10th try should be a lot more accessible
iOS
May 2, 2024
Poor App!
One of the poorest app I've used! Trying to scan the chip in the passport nightmare!! When I finally got it to work they couldn't confirm my identity! Even thou I supplied my passport and driving licence! And spent over 20 years in the military!
Android
May 3, 2024
didn't work with Firefox on android...
Android
May 3, 2024
Fun! But tricky sometimes getting phone in right place. Chip scanning instructions not clear.
Android
May 3, 2024
App didn't link
GOV.UK ID Check - Product Description
The GOV.UK ID Check app lets you confirm your identity online, so you can securely access certain government services. The app works by matching your face to your photo ID.

Before you start
You can use any one of the following:
• a valid UK photocard driving licence 
• a valid passport with a biometric chip
• a valid UK biometric residence permit (BRP)

You will need:
• a well-lit area so that you can take a good quality photograph 
• an iPhone 6s or higher
• iOS 13 or higher

How it works
If your photo ID is a driving licence you will:
• take a photo of your driving licence
• scan your face using your phone

If your photo ID is a passport you will:
• take a photo of your passport
• scan the biometric chip in your passport using your phone
• scan your face using your phone

If your photo ID is a BRP you will:
• take a photo of your BRP
• scan the biometric chip in your BRP using your phone
• scan your face using your phone

What happens next
The app only helps confirm your identity. You will return to the website of the government service you were accessing to view the results of your identity check. 

Privacy and security
Your personal information will not be stored in the app, or on the phone when you finish using it. We collect your data securely and delete it when it is no longer needed.
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