12
poor

Hatch Sleep | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
33%
Android
46 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
93 Reports
User Feedback
67%
iOS
93 Reports
33%
Android
46 Reports
Hatch Sleep - Latest Quality Issues
iOS
Apr 28, 2024
Names of the kids
We have 2 kids and 2 devices, on the App it used to show which kid it was you were turning on but after the update it no longer shows that. Please bring that back
iOS
Apr 28, 2024
Unusable, unbelievably frustrating
I just want to be able to use my device as a basic sound machine. I want to press the touch ring, the ocean sounds goes on, press it again the ocean sound goes off. If I'm not in the room, I want to be able to use my phone. This, apparently, is very difficult or impossible because the app is too focused on being "smart" and trying to sell you paid content. I struggled for more than half an hour to try to get what I want and failed. You can't set up something this simple. You can program the touch ring only by setting up a "routine". And there is no such thing as having part of your routine be "off". On top of that, the experience of setting the device up was absurd. It failed multiple times while "registering the device" a step that inexplicably took twenty minutes (very deceptive messaging, I am sure what it is actually during "registering" is downloading and installing their firmware which must bloated beyond all reason to support all these "smart" features that I neither want nor need.) My next baby is coming in three days. I don't have the time or patience for this. The device isn't even "smart" enough to be able to handle not having your home wifi network. If you don't have Internet, you can't control it or program it. If you go to a hotel with captive wifi, as most hotels do, the device can't handle it. You can't control or program it. It becomes a useless brick. Overall I vehemently recommend against Hatch and their products for all new/expecting parents. As a new parent, the new baby will need to be the center of your universe. You want a sound machine that plays a noise when you want and then gets out of you way. That sound machine is not Hatch. Hatch wants to make *itself* the center of your universe, not your new baby. The designers at Hatch think that you want to spend hours struggling with their firmware install, and you spend hours configuring some complicated, multi-step "sleep routine" marveling at all the advanced features and paid content they have to offer.
iOS
Apr 28, 2024
shouldn’t require microphone access
maybe i just want to listen. shouldn't have to turn on mic. invasion of privacy.
Android
Apr 28, 2024
It's a great device and they have a lot of sounds... However it's crazy they don't have a shush sound. Please add that.
Android
Apr 29, 2024
My mind is blown that the creators of this app could make a simple wifi connected application so unbelievably buggy. It has a light and simple sounds. That's it. But it is the single most unstable app I've seen in years.
Android
Apr 29, 2024
When it works it's fine. However, every single time I open the app I have a notification to say there is a connection problem, my network is down (it isn't) or it has a problem communicating to my hatch. If I press the back button it works so something somewhere isn't working. It's an unnecessary and irritating extra step every time I use it.
iOS
Apr 29, 2024
Horrible
Refuses to update my device. No reason. No solutions. Device continues to not work, and I have no solution.
Android
Apr 30, 2024
This has to be the most confusing app I've ever used--I feel like I'm just guessing. The user journey is unclear and the company uses non-standard language that's never explained.
Android
Apr 30, 2024
I have had my hatch rest for 3 1/2 years now, we absolutely love it. However on some of the sounds it sounds like there is another sound mixed in with it, or a song underneath certain sounds. Now we have started experiencing other issues such as connectivity issues. My bedroom is not that far away from my toddler's room, yet I cannot connect through the app to his hatch. Which is incredibly frustrating because the point of it is to not have to go into their room an interrupt their sleep.
Hatch Sleep - Product Description
Make space for rest in your life. The Hatch Sleep app makes it easy to get the most out of the Hatch family of products: Restore, Rest Mini, Rest, and Rest+.

With Hatch Restore, a good night’s sleep — for anyone — is easier than ever. This all-in-one device packs all the features you need for the perfect night’s sleep, including:
– Personal sleep routine. Customize how you fall asleep, stay asleep, and wake up.
– Lights & sounds. Explore the library of soothing sounds and lights to create a mood any time.
– Sunset. Signal to your brain that it’s time to unwind by adding a sunset to your bedtime routine. 
– Sunrise alarm. Gently wake up to your own sunrise, with light that gradually brightens before your alarm sounds.
– The perfect reading light, every time. Make it bright enough to read by or dim enough not to wake a partner. And with no blue light in sight.
– Wind down for bed with Channels—curated playlists of music, dreamscapes, guided rest exercises, and sleep stories.
– Dreamy sleep sounds. From white noise to water to wind, discover what helps you sleep best with a variety of audio options only with Restore.

Rest Mini is the tiniest member of the Hatch Rest family. This dreamy little smart sound machine helps you fall asleep and stay asleep. Features include:
– 8 soothing sounds: White Noise, Ocean, Rain, Water, Wind, Birds, Dryer, Heartbeat.
– Control via app. Control sounds, timer & volume from the other room.
– Custom timer. Set sounds to play for any custom duration, for minutes or hours.
– Easy-touch controls. Play, stop, skip, or adjust volume with simple touch controls on the device.

Rest is the original Hatch smart sleep device that parents love. Features include:
– Customizable Nightlight Light library features 10 presets and an in-app color wheel to dial in infinite colors.
– 11 Soothing Sounds
– Time-to-rise program that helps indicate when it's ok to wake in the morning.

Rest+ includes all of the essential sleep features on Rest plus:
– Built-in audio monitor and easy-to-read clock.
– Wi-Fi connectivity, Alexa compatibility, and back-up battery that lasts up to 8 hours.

Subscription pricing and terms:

Hatch Sleep Membership on Restore 

Available with the Hatch Sleep Membership on Restore, Channels are full of regularly updated playlists of dreamscapes, guided rest exercises, sleep stories and more that are specifically designed for a smooth and easy transition into sleep.
Hatch Restore offers auto-renewing subscriptions. This will continue to give you unlimited access to Hatch Sleep Membership content while you maintain an active subscription. Cancel anytime.


Hatch Sleep Membership on Rest Mini

The Hatch Sleep Membership available on Rest Mini includes a content library full of regularly updated playlists of bedtime stories, lullabies, breathing exercises, & more that are specifically designed for a smooth and easy transition into sleep.

Rest Mini offers an auto-renewing monthly subscription at $9.99/month. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription.

Payment will be charged to the credit card connected to your App Store Account. Your subscription will automatically renew and the credit card connected to your App Store Account will be charged at the subscription frequency you choose unless you decide to cancel at least 24 hours prior to your renewal date. You may manage your subscription, and auto-renewal may be turned off by going to your Account Settings after the purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

Read more about our terms and conditions:
Terms of service: https://www.hatch.co/terms
Privacy policy: https://www.hatch.co/privacy-policy

Need help with your device? Contact us with any feedback or comments at hatch.co/support. Learn more about Hatch products at hatch.co.
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