Quality degradation at Hatch Sleep  
Users report higher volume of Quality Issues than usual
54
poor

Hatch Sleep | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
117 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
10 Reports
User Feedback
8%
iOS
10 Reports
92%
Android
117 Reports
Hatch Sleep - Latest Quality Issues
Android
Jun 21, 2021
Update: we have had 2 of these rest machines and the 1st machine started messing up with the sound skipping and turning on and off obviously effecting kids sleep. Now the 2nd rest they sent as a replacement now the sound turns off for a few seconds multiple times a. Night. We are going to switch to a different sound machine unfortunately. The idea is there, it's just still to faulty for kids sleeping
Android
Jun 20, 2021
Hardly ever connects on the first try. Constantly forgets the settings we have set on the device, especially if you tap the metal ring on the top of the Hatch. Basically an overpriced noise machine. Would be better if they used Wifi I think because the Bluetooth never connects.
Android
Jun 20, 2021
I've had this for a year and a half now. I love the options the app gives, but it's getting extremely old how it constantly disconnects from the app. I have another child on the way and was contemplating getting another one, but it's infuriating how often this happens. I've reset it 20+ times now and cannot get it to connect to the app. No issues with wifi or Bluetooth. Just this app and product.
Android
Jun 19, 2021
Horrible customer service. We've had our rest+ for about 2 years and anytime we have issues I email customer service for "immediate assistance" in 2 years I've never received an email back to resolve any of my issues. We now can't connect to either of our rest+ in the app, essentially rendering them useless, especially when you're trying to sleep train your toddler.
Android
Jun 19, 2021
Can't connect anymore. Wife's iOS app works fine.
Android
Jun 17, 2021
Connectivity could use a lot of help. Too often do I need to force close the app and try to connect just to be greeted with a "we can't connect to your rest". It's easy to use when it does finally connect.
Android
Jun 17, 2021
The app generally works well, but for some reason (and many other reviewers seem to agree), it takes forever to actually open the app and connect to my Hatch Rest. I have no idea why. It's a really simple app, and a really simple concept. I just helped my wife set up her app on her iPhone and it works perfectly without the hangups, so why is the android version having issues? I've tried clearing cache and force closing, with no noticeable change. Obviously, it's an issue. Please find a fix.
Android
Jun 16, 2021
Horrible I can't even log in or connect 😕
Android
Jun 14, 2021
Terrible. Never can connect to my two sound machines. Very frustrating.
Hatch Sleep - Product Description
Everyone sleeps better with Hatch. The Hatch Sleep app makes it easy to get the most out of the Hatch family of products: Restore, Rest+, Rest and Rest Mini.

With Hatch Restore, a good night’s sleep — for anyone — is easier than ever. This all-in-one device packs all the features you need for the perfect night’s sleep, including:
– Personal sleep routine. Customize how you fall asleep, stay asleep, and wake up. 
– Lights & sounds. Explore the library of soothing sounds and lights to create a mood any time.
– Sunrise alarm. Gently wake up to your own sunrise, with light that gradually brightens before your alarm sounds.
– The perfect reading light, every time. Make it bright enough to read by or dim enough not to wake a partner. And with no blue light in sight.
– Wind Down. Calm your mind with soothing content designed to help you fall asleep fast. 
– Dreamy sleep sounds. From white noise to water to wind, discover what helps you sleep best with a variety of audio options only with Restore.

Rest Mini is the newest & tiniest member of the Hatch Rest family. This dreamy little smart sound machine helps kids fall asleep and stay asleep. Features include:
– 8 soothing sounds: White Noise, Ocean, Rain, Water, Wind, Birds, Dryer, Heartbeat.
– Control via app. Control sounds, timer & volume from the other room.
– Custom timer. Set sounds to play for any custom duration, for minutes or hours. 
– Easy-touch controls. Play, stop, skip, or adjust volume with simple touch controls on the device. 

Rest is the original Hatch smart sleep device that parents love. Features include: 
– Stay-cool nightlight means you can leave it on all night without worry.
– Sound machine with white noise, rain, wind, ocean sounds, lullabies, and more.
– Time-to-rise program that helps tell your toddler when it's ok to wake in the morning.

Rest+ includes the essential sleep functions that Rest has plus:
– Built-in audio monitor and easy-to-read clock.
– Wi-Fi connectivity, Alexa compatibility, and back-up battery that lasts up to 8 hours.

Subscription pricing and terms:

Hatch Premium for Restore 

Hatch Restore includes a free trial to Hatch Premium, an ever-growing library of content designed to help you decrease stress, increase well-being, and sleep better. 

After your free trial, Hatch Restore offers an auto-renewing yearly subscription at $49.99/year. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. Cancel anytime. 

Hatch Premium for Rest Mini

Rest Mini includes 1 free month of access to Hatch Premium, a snoozy library of content designed to help babies to big kids wind down, relax or get ready for sleep.

After your free month, Rest Mini offers an auto-renewing monthly subscription at $4.99/month or a yearly subscription at $49.99/year. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. 

After your 6 months free / 1 month free, payment will be charged to the credit card connected to your App Store Account. Your subscription will automatically renew and the credit card connected to your App Store Account will be charged at the subscription frequency you choose unless you decide to cancel at least 24 hours prior to your renewal date. You may manage your subscription, and auto-renewal may be turned off by going to your Account Settings after the purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

Read more about our terms and conditions here:
Terms of service: https://www.hatch.co/terms
Privacy policy: https://www.hatch.co/privacy-policy

If you’re a fan of Hatch, leave us a review! Need help with your device? Contact us with any feedback or comments. Learn more about Hatch products at hatch.co.
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