74
fair

H&R Block Tax Prep and File | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
129 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
34 Reports
User Feedback
21%
iOS
34 Reports
79%
Android
129 Reports
H&R Block Tax Prep and File - Latest Quality Issues
Android
May 13, 2021
H&R block office told me I'm not their problem because I filed through the app. There is no customer service if there's a problem with your return and the tax reps are beyond rude where I live, a rep laughed at me for crying and pointed at me when we were pulling away. The general manager won't give me her name or put me through to the higher ups.
Android
May 13, 2021
This is the worst piece of software I have ever used. 1. It signs me out for no reason. This happened at least 20 times. 2. When I select on a previous years return to view the app crashes. When I click on my extension. The app crashes. 3. The camera function to upload docs did not work. Neither did the option to upload PDFs 4. It just clears fields for no reason. Then makes you enter them again. There is much, much more but unfortunately I have 500 characters
Android
May 12, 2021
Didn't force me to have to pay for stuff I didn't need
iOS
May 11, 2021
Feedback
It was difficult for me at first but it turned out ok
iOS
May 11, 2021
Don’t buy for IPad Pro!
I have been a longstanding user of H&R Block on windows devices. I purchased H&R Block Premium for my IPad Pro. Despite Blocks advertising that up to 5 returns can be completed, I was only able to complete 1 return. I used to complete multiple returns (F/ my children), now Block is forcing me to purchase product for added accounts. PS - The App is soooo clunky compared to the windows version.
iOS
May 11, 2021
Failed filing state taxes with no explanation why
The app successfully submitted my tax returns, but the state one immediately came back ‘rejected'. Why? Who knows? The reject email and the app have zero info. The app still says the return is fine - but because of the reject, I now have to resubmit using hard copy and snail mail. Essentially - good luck, you're on your own.
iOS
May 11, 2021
MB
App is good but I paid for a review by tax expert and they never reviewed tax's and end up filing late for my state. They never responded to my messages. Had to wait long time on phone for refund. Probly won't use this app again and that make me sad.
Android
May 11, 2021
There's a bug a keep clicking next but keep getting same page over and over and over and over and over and over
iOS
May 11, 2021
Incorrect and inconvenient
I've filed online with H&R Block for free for years. I filed my federal 2020 no problem, but the app wouldn't let me e-file my IL 2020 because some bogus stipulation related to unemployment. So I transcribed my “printed” IL return from the H&R Block app, input it into the IL my tax e-file system, and for my refund in three weeks without any issues. And got the same state refund expected if H&R Block wasn't incorrect. Junk service tries so hard to force you to pay for certain forms to be filed too. Like pay $70 for the service so I can claim $5 of retirement savings. And they advertise their premium upgrade features throughout. Going to try something new next year. Sick of this.
H&R Block Tax Prep and File - Product Description
Say hello to great tax preparation and upfront pricing. As one of the highest-rated tax prep apps, it’s easy to see why Block has your back.

Use a different preparer last year? Switch quickly and easily when you file with H&R Block, plus get access to an H&R Block tax expert, enrolled agent, or CPA if you need one. With more than 60 years of tax preparation experience on your side, you can be sure you’re getting your maximum refund -- guaranteed.

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MORE FOR FREE
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• Our H&R Block Free Online tax preparation includes credits and deductions other tax prep services might make you pay for, including student loan interest, tuition and fees, Social Security income, and unemployment income.
• Get a free mid-year tax check-in and free audit assistance.
• If you do want to upgrade to a paid tax prep product, you’ll pay only when you’re ready to file. Prepare your return, get help, and use all app features without paying a dime upfront.

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FILE YOUR WAY
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• Find the product that meets your needs. We’ve got you covered with Free Online, Deluxe Online, Premium Online, and Self-Employed Online tax products without ever leaving the app.
• Tax prep is even easier with H&R Block Online Assist. Our online on-demand tax help option means tax experts, enrolled agents, and CPAs can offer unlimited help..
• With Tax Pro Review, a tax pro conducts a line-by-line review of your return, then signs and e-files it. All tax forms are included, so you’ll be able to file for even the most complex credits and deductions.

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FAST AND SECURE TAX PREP
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•	 With E-File Quick Look, you can get return status updates delivered straight to the Tax Prep App homepage or by using the quick look shortcut on enabled devices.
•	Take pics and upload PDFs of your tax docs. Import docs important to you (like last year’s 2019 return, your W-2, or 1099) during tax prep to jump-start your taxes and make filling out forms quick and easy. 
•	Do your taxes on the go, from wherever life takes you. If you’re a returning H&R Block client, sign in with your existing account to make things easier. New to Block? Create an account, easily import your last return, and save all your work as you go. 
•	Turn on enhanced two-factor authentication with Google Authenticator when you create or manage your existing account.
•	FaceID and TouchID sign-in options make it easier and faster to sign in.

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SIMPLE HELP
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• One-tap help -- Our Help Center is stocked with answers, advice, and assistance -- and it’s just a tap away.
• Our Secure Messaging makes it easy to ask our tax experts specific questions about your return.
• You can prepare and file your 2020 return in-app or sign in on any device to pick up where you left off.


Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more.
Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html
Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html
Data Security: https://www.hrblock.com/data-security/
Guarantees: https://www.hrblock.com/guarantees/
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