74
good
H&R Block Tax Prep | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
439 Reports
439 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
109 Reports
109 Reports
User Feedback
20%
iOS
109 Reports
109 Reports
80%
Android
439 Reports
439 Reports
H&R Block Tax Prep - Latest Quality Issues
iOS
Apr 19, 2024
Transmission
We paid to have all of our taxes done, and there was a transmission problem with our property tax rebate. I have tried and tried to get this straightened out and I can't. I am so frustrated and next year I will definitely find another company to work with.
iOS
Apr 20, 2024
Nightmare
Got done with my taxes, it was verified everything was correct and got to the end and it stated that they couldn't efile my return it was and error. Then I call and a customer rep hung up on me. Then I tried again and decidedly to do paper return and they website had and error. I called them and spoke to a supervisor ASAP! She was able to release my paper filing so now I have to paper file and they put me passed the deadline to file. Also took $175 dollars for documents when it was free 2 years ago. This will be the LAST time I file with H&R Block. And to think I had to click NO 15 times for the $95 to have a rep to look over my return.. when they just gone come back with the same information. BYEEE! I'm very upset.
Android
Apr 20, 2024
Changes made with filing electronically online. worked well with H&R Block for years, now this change, which happens, but I received no communication all year stating that a change was made, I got communicationsfrom all other tax filing companiesto file with them, I never got anything from H&R Block even though Ihave filed on line with you for years. Now my federal returns are late & I'mgoing to be fined because this business doesn't seem to care about the loyal customer. Won't use H&RB anymore.
Android
Apr 20, 2024
This was the most difficult online tax app I've used. Every 5 mins it logged me out and I had to log back in and the whole time I was using it, it kept the "loading swirl" up right in the middle of everything so it wouldnt let me click on anything. And before it even showed me how much I was getting back, it made me pay. I've never used anything online where I have to pay first before seeing my return
Android
Apr 20, 2024
I paid and spent time filling out forms just to learn that I can't file electronically.
Android
Apr 22, 2024
Once my form was completed I could not find a way to look at my return. I wanted to check it, but I could not see the return.
Android
Apr 22, 2024
I only wanted to file my state taxes! This is impossible! So frustrating! I would give zero stars if I could.
Android
Apr 24, 2024
Not user friendly anymore, hard to navigate and enter information compared to few years ago. I am going to look elsewhere.
Android
Apr 24, 2024
I filed in February and still have received my refund or any correspondence for my tax refund?? I called the number and was directed to the IRS... same problem 4 years ago when I filed in office.
H&R Block Tax Prep - Product Description
Do your taxes anywhere, any time, on any device. Have questions along the way? We’ve got you. Our tax experts are here to help online or in person. Get started now for free. Easy W-2 importing through your payroll provider or by taking a quick pic. Real-time refund results and the maximum refund possible, guaranteed. Students and investors will love the fast, easy-to-use features that seamlessly get you from start to file. Parents and retirees will get the education and details they need when it comes to the Child Tax Credit, Earned Income Credit and Retirement Income. Use a different preparer last year? No problem! We’ll help you quickly and easily switch to H&R Block. You’ll also get access to an H&R Block tax expert, enrolled agent, or CPA when you need one. With more than 60 years of tax preparation experience on your side, with H&R Block help is here. GET MORE FOR FREE • Our H&R Block Free Online tax preparation includes credits and deductions other tax prep services might make you pay for, including student loan interest, tuition and fees, Social Security income, and unemployment income. • Prepare your return, get help, and use all app features without paying a dime upfront. FILE YOUR WAY • Find the product that meets your needs. We’ve got you covered with Free Online, Deluxe Online, Premium Online, and Self-Employed Online tax products without ever leaving the app. • Tax prep is even easier with H&R Block Online Assist. Our online on-demand tax help option means tax experts, enrolled agents, and CPAs can offer unlimited help. FAST AND SECURE TAX PREP • Take pics and upload PDFs of your tax docs. Import docs important to you (like last year’s 2021 return, your W-2, or 1099) during tax prep to jump-start your taxes and make filling out forms quick and easy. • If you’re a returning H&R Block client, sign in with your existing account to make things easier. New to Block? Create an account, easily import your last return, and save all your work as you go. HELP YOUR WAY • Our Help Center is stocked with answers, advice, and assistance if you prefer self-guided support • With Tax Pro Review, a tax pro conducts a line-by-line review of your return, then signs and e-files for you. All tax forms are included, so you’ll be able to file for even the most complex credits and deductions. Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more. Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html Data Security: https://www.hrblock.com/data-security/ Guarantees: https://www.hrblock.com/guarantees/
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