89
good

Humana Pharmacy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
578 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
100 Reports
User Feedback
15%
iOS
100 Reports
85%
Android
578 Reports
Humana Pharmacy - Latest Quality Issues
Android
Oct 21, 2021
My only complaint is the difficulty I have logging in at times.
iOS
Oct 20, 2021
Issues
I have tried lately to order off the OTC app, and had my orders canceled, due to outta stock! Which is a hassle, because have to call in to see when items will be back in stock, and even had the representative tell me that I could Oder it in another brand or design or flavor, and they put the order in, and the other items still come back outta stock! Seems like what or whoever is doing inventory, is not keeping up with updates?! If there is a outta stock items' then why don't you (X) it out on the app shelf?! Till it's back in stock! Also not able to clear off app refill reminders and message, sometimes app will just close and make me relog back in. Than You : please have Tecs look at these issues.
iOS
Oct 20, 2021
Bad app
If I order through humana pharmacy my sons heart medications will be free. The app never works that even my local pharmacist knows us because they have to fill for few days here and there. Right now when I go in to refill there is nothing there to click to get his meds refilled. I tried for years to get them on auto refill. But nope never happens. Humana needs to do better these are medications that we need and if he doesn't get them you all will be paying higher medical due to his condition. Get with the program of what a customer experience really means. Invent in people that build the products and know your customers. It makes my stomach turn… get in the game of CX and stop talking the talk. Get your people trained. The app also clocks with every click. It should be as easy as every other app we use daily. Have your people go check out social media apps and learn. I would rather pay for his meds. I will be switching from Humana Pharmacy to Walgreens today.
iOS
Oct 20, 2021
You must show back of bottle
The back of the container is just as important (or more than ) , than the front of the bottle…. I NEED to see all the ingredients…not just the front in order to see the dosage,etc… Thanks…online is easy to order but those pictures….wow…fix that and you've got a good site..
Android
Oct 20, 2021
Convenient way to access info and benefits on the go. App is easy to navigate and helpfull with all Humana prescription and OTC needs. Only set back was the items in your cart are not saved. So when placing an order, if the screen timed out, when you log back in your cart is empty and you have to start new order again. Lol did this three times b/w getting busy and searching for card.
iOS
Oct 19, 2021
Ordering Review
I was hoping to find items for fresh breaths such as Listerine gum, or similar items. But, I didn't.
iOS
Oct 18, 2021
Over the counter
It would be helpful to me , and probably others If the vitamins and supplements ALL had descriptions of what they do for our body. Wondering why you don't do that.
Android
Oct 18, 2021
App is a little confusing here and there. MyMeds app does not accept Rx that I type in, when I go back to list it has the wrong info listed for med.Will not allow edits in all places. Need to work out bugs, I'll try again later.
iOS
Oct 16, 2021
App
First time ordering via App and first 2 attempts were not fun. I had a list going and the app froze and I shut down and reopened and my order was gone. Second attempt the same exact thing. I guess thirds a charm because I was finally able to put my order in , without freezing and loosing my order list! We'll see how it works out next time. 😊
Humana Pharmacy - Product Description
The Humana Pharmacy Mobile app makes it easy to manage all your Humana Pharmacy® prescriptions—both maintenance and specialty—right from your mobile phone. The updated app is more convenient and reliable than ever before with simplified refill ordering, easy prescription transfers, and clear-to-read order status indicators.  

COMPLETE MEDICATION LIST
- Stay organized with a full list of all your prescriptions filled at Humana Pharmacy, including those you no longer need and medication for your dependents.
 
QUICK REFILLS
- Easily refill your prescriptions as soon as you sign in, straight from your home screen.

PRESCRIPTION DETAILS
- View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos.

ORDER STATUS
- Know where your order is once it’s processed with color-coded order status messages.

SHIPMENT TRACKING
- Track shipments once they’re shipped to estimate when your medication will arrive. 

SNAP-TO-TRANSFER
- Submit a photo of your current prescription label to easily transfer your prescription to Humana Pharmacy.

SPECIALTY MEDICATIONS
- Request a refill of an existing Humana Specialty Pharmacy prescription and order it at the same time as all your other medication. 

AUTO-REFILLS
- Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers. 

PAYMENT OPTIONS
- Change or update your credit card information and make payments securely from the app.

PREFERENCES
- Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit. 

SHOP PRODUCTS
- Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only.

Download the Humana Pharmacy mobile app now to manage all your mail-delivery medications with ease! 

Note: the Humana Pharmacy mobile app is available only to Humana members.
For issues with this app, please email mobilefeedback@humana.com.
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