86
good

Humana Pharmacy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
605 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
72 Reports
User Feedback
11%
iOS
72 Reports
89%
Android
605 Reports
Humana Pharmacy - Latest Quality Issues
Android
Aug 14, 2022
Smoother than last app, however still doesn't provide enough information on OTC products, & can't zoom in close enough to read the pictures. If I leave the app to look up product elsewhere it logs me out and empties my cart causing me to start over. Not user friendly :(
Android
Aug 14, 2022
Why do you change this app and ask for password information. Very frustrating.
Android
Aug 13, 2022
Horrible enrollment process. I should be able to paste the password in to confirm it, but you disabled that. Auto filling backs out to the registration window.
iOS
Aug 13, 2022
Horrible service
We called in one prescription at a cost of 450.00+. We were billed 3 times. When called to correct this ? Mistake. We were billed a fourth time. Considering changing to Walgreens
Android
Aug 13, 2022
Since switching over to Centerwell this OTC app is terrible, I've ordered 6 or 7 items a week or so ago & they sent me 2 pretty good size boxes each box contained 1 item. They could've fit 30-40 of that one item in that box. The 2nd box could've fit another 25-30 of the one item. Then they canceled some of the rest of my order. They could've fit my entire order in 2 boxes.Still waiting for more boxes. Who's running this circus.why was the rest of my order cancelled???Centerwell SUCKS
Android
Aug 12, 2022
Have a hard time getting in.
Android
Aug 11, 2022
Need to change my password but everytime I try to enter the 1 time password the screen always went back to where they asked for my user name. This is very annoying
iOS
Aug 11, 2022
Ordering
The app does not respond the first time for the review of order. It says order not complete when trying to pay. Redoing it over and over and finally goes through. Very frustrating.
Android
Aug 11, 2022
If the app isn't interrupting about every other week, their automated phone calls and texts will bug you every other day! One will tell you to reorder days after you have just done that on one of the other notifications! Just got told to reorder a prescription that was delivered yesterday!
Humana Pharmacy - Product Description
The Humana Pharmacy Mobile app makes it easy to manage all your Humana Pharmacy® prescriptions—both maintenance and specialty—right from your mobile phone. The updated app is more convenient and reliable than ever before with simplified refill ordering, easy prescription transfers, and clear-to-read order status indicators.  

COMPLETE MEDICATION LIST
- Stay organized with a full list of all your prescriptions filled at Humana Pharmacy, including those you no longer need and medication for your dependents.
 
QUICK REFILLS
- Easily refill your prescriptions as soon as you sign in, straight from your home screen.

PRESCRIPTION DETAILS
- View important details about your prescriptions, such as available refill dates, doctor information, images of your meds, and related educational videos.

ORDER STATUS
- Know where your order is once it’s processed with color-coded order status messages.

SHIPMENT TRACKING
- Track shipments once they’re shipped to estimate when your medication will arrive. 

SNAP-TO-TRANSFER
- Submit a photo of your current prescription label to easily transfer your prescription to Humana Pharmacy.

SPECIALTY MEDICATIONS
- Request a refill of an existing Humana Specialty Pharmacy prescription and order it at the same time as all your other medication. 

AUTO-REFILLS
- Automatically receive your next set of refills so you’re sure to have your medication on time. NOTE: auto-refills are not available for Medicare customers. 

PAYMENT OPTIONS
- Change or update your credit card information and make payments securely from the app.

PREFERENCES
- Set or update your preferences, such as how you want to be communicated (by phone, email or text) or if you’d like to receive an alert when your total charge is over your price limit. 

SHOP PRODUCTS
- Shop over-the-counter (OTC) products with the Health and Wellness credit that may be part of your Humana member benefit. NOTE: available to Medicare customers only.

Download the Humana Pharmacy mobile app now to manage all your mail-delivery medications with ease! 

Note: the Humana Pharmacy mobile app is available only to Humana members.
For issues with this app, please email mobilefeedback@humana.com.
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