Quality degradation at myGP® - Book GP appointments  
Users report higher volume of Quality Issues than usual
77
good

myGP® - Book GP appointments | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
57%
Android
146 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
108 Reports
User Feedback
43%
iOS
108 Reports
57%
Android
146 Reports
myGP® - Book GP appointments - Latest Quality Issues
iOS
Apr 19, 2024
A useful App bit has issues
I find this a useful App which brings most of my medical history together. The menu structure is quite logical and it's most useful to book GP appointments (when available) and to order repeat prescription. But I am experiencing one major issue: The “Consultation” section appears to duplicate all data which is entered into the following sub-sections: Coded Entry Medication Notes Vaccinations & Consent I am also receiving messages to say the practice has sent sms messages to various groups of its patience! I'm not sure how far back my medical history should be displayed but it is quite limited and I'm wondering if the duplicated data is consuming valuable storage which should be available to my medical history. In general the App is quite useful but takes a time to filter out duplicated data to make sense of the information.
Android
Apr 19, 2024
So far, seems OK, but not sure if I am missing something but having made a Dr's appointment, I cannot seem to recall the appointment in the app. I can only see 'Book an Appointment' and 'Send a Request'.
Android
Apr 19, 2024
Waste of time ,can never get through to the doctors to make appointments, can't use the the online option, as it don't exist,call back option is also useless waited for two and a half hours for s call back by wich time the doctors closed long before the said they closed on the app,so ran out of time to walk there to change a perception thar I'd been given for something that was discontinued a long time ago.no wonder A&E are getting a back log.
iOS
Apr 20, 2024
Prescription orders
Actually ordering repeat prescriptions is fine but confusing when it comes to delivery. For years my prescriptions have gone directly to Cohen's Chemist in Gillibrand Street and their driver delivers them to me. Now each time I re-order I am faced with a nite saying I need to sign up for on line chemists if I want home delivery. I have no wish to change what has worked for years. Nor do I want to have to trail on foot to the surgery to collect. I have no transport. Please confirm my prescription will continue to go direct to Cohen's.w Also the app does not appear to have caught up with all my medication. I am also on Forxiga which has yet to appear on my list. Cohens Chemist in Gillibrand Street is not listed either. Very confusing!
iOS
Apr 21, 2024
Very Irritating Popup
Recently the app has produced a popup on the medication screen advising that repeat prescriptions may be ordered via the app. This doesn't work! This has never worked! It gets as far as NHS login and an error message comes up saying there is a problem. I could live with that but it is impossible to delete the annoying popup which obscures part of the screen. Please sort this out.
iOS
Apr 22, 2024
Utterly Exhausting
I have no access to my GP Surgery. This app simply tells me to get into contact with my GP Surgery and my GP Surgery tell me to use the app. There are never any appointments available. I've been trying since February to get an appointment. I also find the repeat prescriptions very difficult and I need to get appointments for my children and that is also not available. This is a shambles.
iOS
Apr 22, 2024
Slightly annoying my meds are out of synch
It is ok but I would like to be able to order all my regular prescriptions at be time
iOS
Apr 22, 2024
Privacy nightmare
Why is it that everything you want to do involves you giving permission for your personal sensitive data to be shared?
Android
Apr 24, 2024
never do what I ask.
myGP® - Book GP appointments - Product Description
Easy to use. A great way of seeing your records making appointments and ordering repeat prescriptions.

Download today and start managing your health at your fingertips – anytime, anywhere.

Key Features:

With NHS login, you can now access myGP via the NHS’s secure identity verification process. Just look for and follow the NHS login link to get instant access to your NHS medical records, order your repeat prescriptions and more. It’s that simple.

Healthcare Marketplace - offering you exclusive benefits from a range of services, including physiotherapy, nutrition and fitness, and talking therapies.

Order Repeat Prescriptions – never run out again! Order repeat medication online and have it sent directly to your pharmacy of choice or straight to your door – whatever works best for you!

View Your Medical Records – check your medical records on the go and export sections as PDFs to share with loved ones and healthcare professionals.

Manage Your Appointments - book and cancel your GP appointments, receive appointment reminders and add the details directly to your calendar.

Build Your Health Network - manage appointments for your family and dependents.

Set Medication Reminders – forgetful? Set reminders and track your medication adherence and view weekly and monthly trends.

Medication Insights – set medication reminders and track progress and share these with your Doctor.

Track Your Weight & Blood Pressure - manage your weight and blood pressure with daily recordings and easily share with your healthcare professional or carers.

NHS assured online GP services:

All your services in one place! Easy access to useful NHS services such as organ donation, e-referral and pharmacy finder.

*** Please note ***

• You must be age 16 or over to register for myGP
• You will need a valid UK mobile number and identification to register via NHS login
• Your mobile number and date of birth should be registered with a GP surgery in England
• You can only add your children or people you care for to your health network if they are registered at the same GP with the same mobile number as you
• myGP is a patient-facing service that is approved by the NHS. Any data that you enter is controlled by you and hosted in a safe and secure environment. Where this data is received from your GP / healthcare provider, we rely on their lawful basis to use such data for healthcare purposes. This includes providing medical record access, and specifically access to Covid vaccination data, as part of your medical record, on behalf of your GP.
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