Quality degradation at itsme  
Users report higher volume of Quality Issues than usual
64
fair

itsme | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
Work at Belgian Mobile ID? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Belgian Mobile ID? Unlock additional insights
Android unitQ Score
Android User Feedback
80%
Android
242 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
62 Reports
User Feedback
20%
iOS
62 Reports
80%
Android
242 Reports
itsme - Latest Quality Issues
Android
Apr 15, 2024
Not practical at all, lack of explanations to open connected applications... where I'm the one who didn't get it....
Android
Apr 15, 2024
itsme often has to be reinstalled, which is not convenient, so you have to log in again with your ID card. Then it is better to use ID to log in. Why does itsme have to be reinstalled so often???
Android
Apr 16, 2024
I can't connect to itsme with my laptop and now also with my smartphone.
iOS
Apr 16, 2024
Name change
While I changed my name 5 years ago, my old name will be kept on itsme. This was done automatically for all instances. Not even after repeated contact
Android
Apr 16, 2024
doesn't always work
Android
Apr 16, 2024
bit complicated
Android
Apr 17, 2024
Doesn't open automatically if you need to log in via a government site
Android
Apr 17, 2024
finding has complicated
Android
Apr 17, 2024
Doesn't work with Samsung, always problems
itsme - Product Description
With the itsme® app, you can identify yourself online. With more than 6.7 million Belgians using it, itsme® is the go-to app for registering, logging in, giving your consent, and signing documents across 800+ government platforms and companies. Available for every citizen in the Benelux.

What makes itsme® stand out? First and foremost, safety. With its state-of-the-art security measures, you can trust that your personal information is always protected. Additionally, itsme® is incredibly easy to use and is clear in what you share online.

And last but not least, you can use itsme® almost anywhere, so you won’t have to worry about forgetting your login credentials!

Visit itsme-id.com for more information.
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