69
poor

JetBlue - Book & manage trips | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at JetBlue Airways? Unlock additional insights
Android unitQ Score
Android User Feedback
66%
Android
171 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
90 Reports
User Feedback
34%
iOS
90 Reports
66%
Android
171 Reports
JetBlue - Book & manage trips - Latest Quality Issues
Android
May 11, 2021
The app is not very straightforward and honestly isn't reliable enough to be used as your only access to Boarding Passes. Everytime I open boarding passes it opens old ones, sometimes it has trouble loading so you have to go-to the gate to get a printed copy. Right now I'm sitting in the airport hoping that security won't give me too hard of a time if I can only get my trip confirmation to pop up. Has what it needs but needs to do what it does better.
iOS
May 11, 2021
Not working on iPad
I've even turned on/off my iPad and the app is still not working. It works on my iPhone though. When i touch the icon to open app it appears for about a second or two then force closes back to Home Screen. Help. Never had an issue before
iOS
May 11, 2021
App does not allow earlier versions for download
Bad news for older iPhone owners: new JetBlue app only compatible with latest iPhone OS. Users forced to buy new phone to use app! Or, go to Safari to access JetBlue info👎🏻
iOS
May 11, 2021
True blue update only works if you are running 13.0 v or higher.
Because I can't update I'm blocked out of using the JetBlue appp entirely.
iOS
May 11, 2021
Broken App
In latest update, the app won't let you sign out and is glitching.
iOS
May 10, 2021
Forcing app update but it won’t run on my phone
I'm trying to buy a ticket with theJB app, but I can't get past the idiot pop up that's forcing me to update the app. My iPhone 6 doesn't run iOS 13.x. I just want to use the current app already on my phone. Hey Jab engineers have you heard of backward compatibility?
iOS
May 10, 2021
Rewards
Still not seeing my reward
Android
May 8, 2021
Updating my review a year later and once again this app is STILL useless. Half of the buttons dont work and most buttons take you to blank screens that never load.
iOS
May 8, 2021
Takes FOREVER to load & CRASHES
I've had this app for years now and all of a sudden it's giving me problems. I can't manage my trips, book a trip or look up flights. It either takes forever to load or crashes. when I say forever to load I mean I'm there 1+ min waiting to get to the page needed. Whether it's booking or trying to manage my trip. It's pointless. I have to open my web browser & do everything through there versus the actual app.
JetBlue - Book & manage trips - Product Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more.

Day of travel – Your day of travel is a breeze with key information right on the home screen.

Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.

Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!

My trips – Add your upcoming and past itineraries to access everything you need to know.

Book flights – Search and book your next trip with ease.

Chat with us – Connect with a JetBlue crewmember quickly through live chat and get your questions answered.

Airport pickup – Rent a car with Avis/Budget or schedule a shuttle.

Inflight experience – View all our snacks, drinks and entertainment options.

City guides – Learn about hot spots by tapping on city names in My trips.

My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience.

& More – Access our flight tracker, travel tools, airport maps and other content.
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