Quality degradation at JetBlue - Book & manage trips  
Users report higher volume of Quality Issues than usual
56
poor

JetBlue - Book & manage trips | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
83 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
94 Reports
User Feedback
53%
iOS
94 Reports
47%
Android
83 Reports
JetBlue - Book & manage trips - Latest Quality Issues
iOS
Oct 22, 2021
Jet Blue App
Great app! However, the only negative thing that I would mention is when gates are switched at the airport it is not updated in the app.
Android
Oct 22, 2021
The home airport selection would not load in a required field on their registration page, I could not sign up so the app is worthless to me
Android
Oct 22, 2021
Trying to look a flights and recieve error "Failed to load airports". Deleted and reinstalled the app, still having the same issue.
iOS
Oct 21, 2021
Crashes
JetBlue app and website crash or error out every time I try to link a booking to my account. Not very useful.
iOS
Oct 21, 2021
Can’t search for flights anymore. Keep getting errors.
I keep getting an internal error code when trying to search and I've only gotten a result one out of the last 20 tries. Whatever changes were done lately are not working. Pls fix it! I expect more from this airline.
Android
Oct 21, 2021
app is awful. I can't even go to boarding pass. I have to go and print at airport anyway. It doesn't make any easier.
iOS
Oct 21, 2021
Buggy
App is way too slow, despite logging off and restarting the app multiple times. Gets hung up asking about cookies…SMH
Android
Oct 20, 2021
This app is garbage. Literally have issues checking in 100 percent of the time but when i fly with any other carrier i have never had an issue. The app always swears that there are network issues even when that is not the case. Do yourselves a favor and get you new developers because anyone there currently has no talent in app maintenance.
Android
Oct 20, 2021
I cannot manage my trips because it never gets me the option. This app has so many problems and they never fix them. 10/20/21: This app is still useless. All I see is blank pages when I try to manage my trips. I can never make changes to my itinerary using this app because it gives me an error. They have the same issue than 2 years ago and never fix them.
JetBlue - Book & manage trips - Product Description
Take JetBlue everywhere you go! Download our award-winning app to book, manage and check in for your trips, access boarding passes and more.

Day of travel – Your day of travel is a breeze with key information right on the home screen.

Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.

Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!

My trips – Add your upcoming and past itineraries to access everything you need to know.

Book flights – Search and book your next trip with ease.

Airport pickup – Rent a car with Avis/Budget or schedule a shuttle.

Inflight experience – View all our snacks, drinks and entertainment options.

City guides – Learn about hot spots by tapping on city names in My trips.

My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience.

& More – Access our flight tracker, travel tools, airport maps and other content.
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