50
poor

Just Eat - Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
2%
Android
7 Reports
iOS unitQ Score
iOS User Feedback
98%
iOS
278 Reports
User Feedback
98%
iOS
278 Reports
2%
Android
7 Reports
Just Eat - Food Delivery - Latest Quality Issues
iOS
Mar 23, 2024
Ribbish
Awful paid 25 quid and got 1 pack of ham a loaf of bread and milk!!! They missed off my cigarettes and another packet of ham which i paid for so had to now order again wait again wait for my refund which i cant afford too really and had to pay delivery AGAIN fuming rubbish!!! If i could get to the shop i wouldnt use again!!
iOS
Mar 23, 2024
Did somebody just say just a joke
Do Not Use. Raw chicken = no refund possible due to policy. I asked to see the policy and was refused. The customer service is very very poor. From now on I will only order directly from restaurants. I ordered a £23 box meal it came with raw chicken yes raw. They thought it would be acceptable in the policy to just offer a partial refund of £7.80. Despite it being impossible to eat any of the other stuff once the raw chicken was discovered. Any restaurant or take away with any kind of service would have understood a full refund. In my opinion by using the app you lose any effective right to complain as the “policy” reduces your rights. Never again!!!!!!
iOS
Mar 23, 2024
(Barely) gets the job done
One of the laggiest, most inconsistent apps to ever exist. You can order your food, but only after fighting with the app for atleast 20-30 minutes.
iOS
Mar 24, 2024
Thieves
Drivers steal items from shopping. Just eat used to refund you then this happened. Now they do not. They just steal your money. I started using Just Eat for all my orders a few years ago because deliveroo were routinely stealing from me. Now Just Eat are doing the same. I will be deleting the app the same as i did deliveroo and never returning. Don't let scummy company's like this blatantly steal your money. Takeaway isn't worth being mugged off and robbed
iOS
Mar 24, 2024
FATAL!!
I ordered my order at 9:30 p.m. and it told me that it was going to arrive at 10:10 p.m., well until 11:53 p.m. the food has not arrived because the delivery person has received the notification of my order 1h and 30min since I ordered it so when the delivery man arrived at the restaurant they told him that my order had already been placed for 1 hour and a half. Abysmal!! Don't ask here again.
iOS
Mar 25, 2024
Terrible Customer Service - Deliveroo Better!
Awful company to deal with. Customer service is dreadful. They won't refund missing items, only a credit to your account. Deliveroo and Uber Eats are way better.
iOS
Mar 25, 2024
Not very helpful when something goes wrong
When it goes right it's simple and easy but if there is a problem with your order they are becoming less and less willing to help.
iOS
Mar 25, 2024
No refunds
I get so angry when an order comes extremely late, things are missing and I don't get an acknowledgment from either the restaurant or just eat. This needs addressing or I'll have to go to another site.
iOS
Mar 25, 2024
Driver stole my order
Order was dispatched by the restaurant. Was waiting for it to arrive and the app posted to say it had been delivered. No delivery driver. Obviously he's just stolen the order for himself. Giving it a day or so to see if Just Eat are honest enough to refund the stolen order, then deleting my account permanently. Don't trust these thieves.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. 

So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. 

Key features: 
• Search for top-rated takeaway restaurants near you by postcode 
• Order for delivery to your door or collection – you can even pre-order before a restaurant opens 
• Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood
• Pay with debit or credit card, cash, or Apple Pay 
• We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button   
• Receive push notifications on your phone that let you know when your order will arrive 

Download the app today and Just Eat happily ever after.
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