63
poor

Kaiser Permanente | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
54 Reports
User Feedback
45%
iOS
54 Reports
55%
Android
67 Reports
Kaiser Permanente - Latest Quality Issues
Android
Oct 20, 2021
Works okay, but app closes every time I try to supply a fingerprint to access it. The only error message I get is that the app keeps stopping. Moto X Power, 3 months old. And that's kind of lame. Offer fingerprint access or don't, but if you offer it, it should work .
Android
Oct 20, 2021
This app is almost as bad as the doctors at Kaiser. I will never understand why someone has to update an app that works just fine and screws up everything!
Android
Oct 20, 2021
Some missing functions are annoying, such as a view of available appointments, ability to ask questions of a department.
Android
Oct 20, 2021
Super difficult . Directions on filling out questionnaires and sending info is not clear. Very frustrating. I'm very disappointed with this ap.
iOS
Oct 20, 2021
Not Compatible With Old Phones
Like a 6s running iOS 13. And won't run an older rolled-back version either. Thanks for making interaction with my healthcare provider a victim of planned obsolescence. Notified 8/2021, not fixed 60 days later.
iOS
Oct 18, 2021
Sign in screen space allowed.
After Password entered on my i 7 phone so many messages in way difficult to locate next step without having to start process again as phone rejects by wanting Touch ID which I cannot get due to Icthyosis, and by passing sends me to beginning 1/2 time. M. M. Arvin
Android
Oct 18, 2021
Trying to schedule a routine appointment results in selecting a day for the appointment. No matter what I do, every day has 0 options for a visit. I end up having to go to urgent care instead of seeing my primary.
Android
Oct 18, 2021
App keeps crashing. I can't enaple fingerprint authentication and my password won't autofill or save. Everytime, I have to find my password in my personal notes and copy/paste it. The app doesn't stay open on my phone, OnePlus7t.
Android
Oct 18, 2021
Can't get on for video appointments
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. 

Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. 

With the Kaiser Permanente app, you can easily:
•	Email your doctor’s office or Member Services with nonurgent questions
•	Schedule, view, and cancel routine appointments and see information about past visits
•	Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications
•	View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results
•	Choose a doctor by browsing our online doctor profiles 
•	Find facilities and pharmacies near you
•	Get care in a way that works for you — online, by phone, or in person
•	Access your digital membership card to check in for appointments, pick up prescriptions, and more
•	Get personalized reminders and health information as soon as they’re available

To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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