Quality degradation at Kaiser Permanente  
Users report higher volume of Quality Issues than usual
29
poor

Kaiser Permanente | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
154 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
49 Reports
User Feedback
24%
iOS
49 Reports
76%
Android
154 Reports
Kaiser Permanente - Latest Quality Issues
Android
May 4, 2021
So far I can't add my child on this app. It works for myself but I can't add my child on there. Some of us have families.
iOS
May 4, 2021
Update the app
Why do we need to go to the website to find a doctor. Tech is here for a reason. The app is outdated.
Android
May 4, 2021
Slow unresponsive and totally stupid.
Android
May 4, 2021
Messaging system sucks! No drafts! Limited messaging space and no outbox of a traditional email service or SMS! When the message fails to send there is no way to retrieve it! FIX. THIS. ASAP!!! Mental health depends on it!!!!
iOS
May 3, 2021
Pharmacy
Haven't been able to use the pharmacy part of the app to reorder prescriptions for the last 6 months. I had no issues before then. I constantly get an error message. I am able to log in through the website to reorder just fine.
iOS
May 2, 2021
Lab results
I don't know what you did to change the app but now I can't go back to previous page on the results for labs. It's irritating to have to keeping going back to the beginning page for each test. Can you fix this? Thank you.
Android
May 1, 2021
Absolute trash app, does not work properly and cannot log into my account!
iOS
May 1, 2021
Hate the redesign
I hate the new app redesign. To view my lab tests I have to click twice as many times as before. This is not an improvement but three steps backwards. The app has way too much text and just is not simple and easy to use. In the old design it was really easy to view all my test results. Now you have to scroll press a button to load more scroll down press button for more. Can you guys outsource the next redesign and make sure you spend time with patient users to get their feedback?
iOS
Apr 30, 2021
Pharmacy Refill Feature Problematic
I am actually happy with the rest of the app except the above. 2x I've tried to order refills through mobile app. 2x fail. Needed to call KP to order refill online. And we all now the experience of having to wait for a representative over the phone.
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. 

Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. 

With the Kaiser Permanente app, you can easily:
•	Email your doctor’s office or Member Services with nonurgent questions
•	Schedule, view, and cancel routine appointments and see information about past visits
•	Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications
•	View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results
•	Choose a doctor by browsing our online doctor profiles 
•	Find facilities and pharmacies near you
•	Get care in a way that works for you — online, by phone, or in person
•	Access your digital membership card to check in for appointments, pick up prescriptions, and more
•	Get personalized reminders and health information as soon as they’re available

To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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