Kiwi.com
Kiwi.com at a glanceKiwi.com (Travel) has a unitQ Score of 32 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 6 points from 26 in the previous 30 days. The score draws on 229 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Refund Request Rejected, Difficult to Navigate UI and Can't Contact Customer Support.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 6 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 41 % 93 Reports
- Android
- 59 % 136 Reports
Top feedback themes
- AccountPaymentRefund Request Rejected
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessContactCan't Contact Customer Support
- ApplicationStabilityForce Closing Or Crashing
- Customer Support & SuccessConductUnsatisfactory Behavior