76
good
Kroo Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
24 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
50 Reports
50 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
10 Reports
10 Reports
User Feedback
17%
iOS
10 Reports
10 Reports
83%
Android
50 Reports
50 Reports
Kroo Bank - Latest Quality Issues
iOS
Apr 22, 2024
worst
worst account ever. open account & restricted on second day. payment stuck no reply from customer care.
Android
Apr 23, 2024
Appallingly slow verification of what they deem to be unusual transactions. If you're planning a big purchase, use a different bank! if you complain, they review their own actions and dismiss your complaint without so much as an acknowledgement of the trouble you've been caused.
iOS
Apr 24, 2024
Unworkable.
Sadly, Kroo, much like the vast majority of fintech/challenger/neobanks, seems really quite risk-averse. Even small transactions in and out are held up, and you are required to provide further information. Their ‘faster payments' seems to take at least the full two hour window everytime. I guess this is perhaps less of a hassle if you are retired, or have little else to do during the day, but otherwise it's just needlessly time consuming and frustrating. Stick with a major bank for day-to-day banking.
Android
Apr 24, 2024
Payment are being held by Kroo and only released after confirming which can take hours. Imagine doing this for every incoming and outgoing transfer. This ain't a challenger bank app, and won't survive if it continues this practice.
iOS
Apr 26, 2024
Tells you how to spend your money
If you want to buy something, and that something, is an investment, should the bank stand your way? No! Does Kroo? Yes! Why? Vague “Terms and Conditions” about “daily purchases only”. If you're someone looking for a bank that doesn't overstep their authority, Kroo is certainly not it. Not everything related to cryptocurrency is “fraud”, clearly you are out for yourself, not the customer like you so happily claim.
Android
Apr 27, 2024
a bit slow
Android
May 2, 2024
Does exactly what it says with a great interest rate. UI could do with improving, ie saving pots listed vertically so easier to see more pots at once for better budgeting
Android
May 2, 2024
Been trying to sort my account out since January 2024 it is still frozen and have spoken 2 at least 5/6 different people on the help section of the app and keep getting fobbed off then ignored
Android
May 2, 2024
No way to deposit cash or cheques. Both Starling and Monzo offer this. Also the interest rate isn't all that competitive. It can easily be beaten by Tandem, Marcus, Chip etc. I know they're not current accounts but considering Kroo make a big deal about their interest rate you'd think it would be more competitive. They should set it 0.7% below the BoE Base Rate. I fully expect Kroo to be bankrupt and out of business by 2025.
Kroo Bank - Product Description
INTUITIVE SPENDING One home for your money. Spend. Track. Settle up with friends. You’ll also get real-time spending insights. These break down and categorise your transactions. Lovely. NO MONTHLY FEES Our current account is free to open with no monthly fees. And you can apply to access an overdraft (subject to status), currently by invitation only. ZERO FEES OVERSEAS Spend using your Kroo debit card at home and abroad, where Visa is accepted, with zero fees. PEACE OF MIND FSCS deposit protection up to £85,000 per customer Face ID. Touch ID Multi-factor authentication UK-based customer support Freeze and unfreeze your card. KROO & APPLE PAY Enjoy all the benefits of your Kroo card using Apple Pay. It’s an easy, secure, and private way to pay. 4.35% AER* INTEREST FOR YOU With a Kroo current account, you’ll earn *4.35% AER/4.26% Gross (variable) interest on your current account balance up to £85,000. And it’s paid into your account monthly. AER means annual equivalent rate. It shows you the yearly rate if we paid interest on top of interest. Gross interest is the contractual rate of interest. 1 MILLION TREES FOR THE PLANET It’s time for banks to invest in the future of our planet. We’ve partnered with One Tree Planted, a non-profit organisation focused on reforestation. We’re planting 2 trees for every new customer who opens a Kroo current account, with a goal to plant 1 million trees by 2024. KROO PERSONAL LOANS Kroo loans are now available through the app. Applications for a loan are by invitation only for Kroo current account holders. The loan repayment periods are from 12 to 60 months, with a Maximum Annual Percentage Rate (APR) of 23.6% A representative example of a £5000 over 5 years, with APR (fixed) of 8%. This would have 60 monthly repayments of £100.72. The total repayment would be £6,043.20, and the cost of credit would be £1043.20 Our customer privacy policy can be viewed here: https://www.kroo.com/customer-privacy-notice OUR MISSION Our goal is to be trusted and loved by our customers because we have their backs. We are a fully licensed UK bank, authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA. Our Firm Registration number is 953772. Head to kroo.com to find out more. Current account applications and account management are via the app only.
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