73
good
Kyte - Rental cars, your way. | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
15%
Android
12 Reports
12 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
68 Reports
68 Reports
User Feedback
85%
iOS
68 Reports
68 Reports
15%
Android
12 Reports
12 Reports
Kyte - Rental cars, your way. - Latest Quality Issues
Android
Apr 10, 2024
This service does not try to understand you when you have a problem. They will simply take a direct debit from your bank account! Disappointing.
Android
Apr 12, 2024
I had a reservation for 9:30 pm and clicked check-in when I arrived. The app said they are preparing the car and will deliver in a few minutes, even showing a 5 minutes countdown. No one appeared, even after I tried resending the notification several times. Calling customer service put me on hold saying the next agent will respond in 1 minutes. Turns out all of this is a failure because the location where I was picking up closes at 9:30, and customer service also closed at 10. Fail!
iOS
Apr 14, 2024
Maintenance
The tires on the car was very low with air
iOS
Apr 18, 2024
PREDATORY PRACTICE
So I rented a vehicle and I've had it for about 5 days now, I went ahead and tried to extend the vehicle and apparently I'm not able to even tho it's a whole day in advance? Contacted support and they said it's to be “nice” to new users. I have never seen such a practice. Why would you pre-rent out a car someone is currently using? What if something happened and they HAD to keep it, along with the “DYNAMIC” prices based on availability; I would just steer clear from this app; they hold onto your $300 deposit for far longer than other companies, when I went to pick up the car the surfer was lagging to get it all done when it should've been done before I got there since I already paid for the flipping car to be ready! This place is designed to look good and what not with the streamlined process, but it's actually candy coated poison. RUN! CHOOSE ELSEWHERE! THIS COMPANY DOES NOT CARE ABOUT ITS CURRENT USERS. I WILL NOT BE COMING BACK OR SPEAKING GOOD OF THIS COMPANY IF ASKED ABOUT IT
Android
Apr 22, 2024
Renting from kyte at LAX is not a good experience. You need to take a shuttle and an Uber to get to the car pickup. Not worth the slight cost advantage. If you tip the car delivery person (or the Uber driver) .. cost advantage is gone. The vehicle I reserved was not available and I had to wait five hours or downgrade. I would not use this app or service again.
iOS
Apr 24, 2024
Uncharges
Huge amount of hidden up charges that changed my $150 trip to an over $200 one.
Android
Apr 25, 2024
Cancels and with no notice or reason. A waste of time and garbage.
iOS
Apr 28, 2024
Needs improment
I added insurance to my rental before I received the car, the insurance was never showed up in my contract
iOS
Apr 30, 2024
Flawed account & ID verification process, poor app chat
Account setup and verification process is flawed and does not link actual name, email, and ID correctly. No ability to change or update these details without you having to delete your account which also permanently closes that account and email. The unique identifier seems to be your ID and not email and triggers duplicate account errors. In-app chat struggles - truncates messages, and super slow, seems like a memory issue or inefficiency. App and process needs a lot more work, testing of use cases, etc
Kyte - Rental cars, your way. - Product Description
What makes Kyte different: • Drive a clean, professionally maintained car that we’ve purchased brand new from manufacturers. • Never wait in line, manage your trip in our app and get your car delivered. You can also pick up at one of our lots. • We don’t make money by surprising you with extra fees. For full transparency, find every fee in our Help Center. How it works: • Tell us where you want to get the car and choose a good time to meet. • Kyte Surfers can deliver your vehicle and pick it up when you’re done. If it’s more convenient, you can pick it up yourself at one of our lots. • If you choose delivery, a Kyte Surfer will pick up the car at the return address you selected. Otherwise, you can return the car to one of our lots. We’ve delivered rental cars to more than 150,000 customers, and 93% have rated us 5 stars. We’re just getting started, so join us and experience the most convenient way to rent a car. Visit our site, find us on social, download our app, and book your first trip. We look forward to seeing you soon. https://kyte.com
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