Quality degradation at LG ThinQ  
Users report higher volume of Quality Issues than usual
62
poor

LG ThinQ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
2095 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
738 Reports
User Feedback
26%
iOS
738 Reports
74%
Android
2095 Reports
LG ThinQ - Latest Quality Issues
Android
May 5, 2021
Why can't I change the temperature of the fridge from my phone?
Android
May 5, 2021
Stopped working.
Android
May 5, 2021
Unfortunately I can no longer order the refrigerator from the application! I ask the developer to solve the problem!
Android
May 5, 2021
Can't activate LG ThinQ's Skills for Amazon's Alexa in Portugal
Android
May 5, 2021
It doesn't take panoramic photos, which is absurd these days. It doesn't give zoon in the videos. Battery lasts almost nothing. spender. Camera is weak. Few resources. Does not block span words. Camera 13 mpx. weak. It has a google assistant button that has to be disabled, which only serves to intubate. Digital identifier I've never used, and I'm not going to use. A fool, that people run the risk of running out of access to their cell phones. I like to take pictures in beautiful places, with use of panoramic photo. It's no good.
Android
May 5, 2021
Very unreliable performance. Several screens briefly show content and then blank out (like Smart Care+) for my refrigerator, and usage info that it should be tracking shows no content/history in the app.
Android
May 5, 2021
The sweep robot can't connect to the line, and after pressing the linkline's customer service, it will only jump to the LG thinQ main screen
Android
May 5, 2021
The network doesn't work for a moment
Android
May 5, 2021
The app has fewer functions than physical control, which makes no sense at all! LG, PLEASE put a function to turn off the split panel light.
LG ThinQ - Product Description
Upgrade your smart home life!
Be smarter and wiser with the brand new ThinQ

[Major Features]
■ Build the kind of connected home you always wanted with ThinQ
The first thing to do on the all new ThinQ is to set up your home. Start by giving your home a name and choosing a wallpaper. Invite members so that your whole family can share and control the products of your home together.
■ Place appliances where you want
What’s a house with no rooms? Arrange your electronic appliances just the way you want in your rooms, living room, etc., and control them conveniently.
■ Pick and choose the alerts you want
The Notification board now shows product and service related alerts on separate screens, so you can choose which alerts to receive.
■ Frequently used features are now more secure
Security improvements have been made to features such as remote controlling, Smart Diagnosis, purchasing supplies, etc. Try them out now.

[iOS Requirements]
- The ThinQ app supports iOS 11.0 and higher. Smartphones using iOS 10.3 or lower must update their OS in order to use the latest version of the app.

[Access Permissions]
The following access permissions are necessary for the ThinQ app to provide service. Optional permissions are not required to use the app but restrictions to certain features may apply.

■ Optional Permissions
- Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices
- Location: To obtain the device connecting Wi-Fi info when adding devices and search for weather info, current location, etc.
- Photos, Media & Files: To check the storage capacity of your smartphone for downloading the software of devices to add. Certain devices may also send and save images on your smartphone.

- Contacts: To verify user information when signing in to the app
- Camera: To scan QR codes   
- Mic: Needed when using the smart diagnosis feature
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