Quality degradation at Lydia - Current account  
Users report higher volume of Quality Issues than usual
50
poor

Lydia - Current account | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
130 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
52 Reports
User Feedback
29%
iOS
52 Reports
71%
Android
130 Reports
Lydia - Current account - Latest Quality Issues
Android
May 4, 2024
Unable to create an account
iOS
May 4, 2024
Customer service not up to par
Customer service Responds quickly but not up to the task and not trained to the product
Android
May 4, 2024
⛔To be avoided absolutely. My phone being old (3 years) they recommend me to install it safe Another one For facial recognition to work because I want to share my partner's Lydia account while I have provided them with the requested docs by email. A lamentable procedure as much as the medium that loops on his answers.
iOS
May 5, 2024
Disappointed
Hello, I don't understand this sudden change no more loyalty card in the app, another app to reimburse friends etc... that then an instant transfer is enough, have those who find themselves with several accounts it goes into a tailspin, A team leader who changes quite regularly so it's starting to be hot for my part more I have sponsorainer have me spouse poof the date exceed 10€ euro I have them more.... All because you had crazy people who whispered for nothing so you changed everything.....I'm disappointed in it's changes... Other than that, nothing to say.
Android
May 5, 2024
complicated to use
iOS
May 5, 2024
lamentable
Account blocked for 48 hours even though there is money from my holidays and I am on holiday... They take the transfers and then block everything, no one is reachable, no answer.
iOS
May 5, 2024
Great app for envelopes
Intuitive even if complicated for my husband at first. You don't want to get the wrong envelope because it's impossible to rectify the choice after payment unless you pay. It's a shame and that's why I'm putting one star down. No direct line, everything happens via chat with a sometimes long response time.
Android
May 5, 2024
Withdrawal then refuse 400th on it?
Android
May 6, 2024
I want to create an account and for some reason I'm told that my account is blocked for security reasons, but I haven't created an account...
Lydia - Current account - Product Description
After having revolutionised payments between millions of people, Lydia is now reinventing their bank account.

In a few seconds you can:
- Pay any contact with a phone number free of charge and securely.
- Request a reimbursement from a friend or share a bill.
- Collect money for all your events with money pools.

Lydia is now revolutionising your current account:
- Spend your money from Lydia via our physical cards or Internet Visa.
- Forget about unpleasant surprises abroad, your payments and withdrawals are free of charge.
- Enjoy contactless, with no limit on the amount, for all your purchases via Google Pay.
- Track your balance, and receive instant notifications for each of your payments and bank transfers.
- Create sub-accounts to better organise your money, or shared accounts to facilitate your spending as a couple, as a roommate or as a family.

But also…
- Secure your internet payments with Internet Cards
- Connect all your bank accounts to Lydia, in order to only use one app.
- Take a personal loan easily

The decision to grant or not a credit as well as the conditions for granting it are defined by our credit partners and depend on several criteria, including income and living expenses.
Before granting any credit, the lending institution will inform the borrower of all the terms and conditions of the credit, such as the annual percentage rate of charge (APR) and the repayment terms.
The loans that can be subscribed via the Lydia application have a minimum duration of 90 days and a maximum duration of 36 months. The minimum APR is 13.90% and the maximum APR is 20.79%. In all cases, the APR cannot exceed the usury rate determined by the Banque de France.
Below is an example of a credit that can be granted:
Credit amount : € 300.00
Credit term : 90 days 
APR : 20.33%
Management fees : € 8.79
Instant reception fees (optional) : € 0.30 
Amount of fees paid right away : € 9.09
Amount repaid per month : € 100.00
Total cost of credit : € 309.09

100% secure, the Lydia app is developed in Paris by a passionate and independent team, complying with the latest banking and IT security standards. Lydia respects your privacy and the European GDPR directives.
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