O2 (Telefonica)
O2 (Telefonica) at a glanceO2 (Telefonica) (Productivity) has a unitQ Score of 29 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 3 points from 32 in the previous 30 days. The score draws on 234 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Can't Log In, Difficult to Navigate UI and Fails To Launch.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 19 % 44 Reports
- Android
- 81 % 190 Reports
Top feedback themes
- ApplicationLoginCan't Log In
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityFails To Launch
- ApplicationError Message'Something Went Wrong' Error Message
- Customer Support & SuccessConductUnsatisfactory Behavior
About O2 (Telefonica)
What is O2 (Telefonica)?
The O2 (Telefonica) app is a mobile application that helps users manage their O2 mobile phone services. With this app, you can check your balance, view your usage, and get support for your account directly from your smartphone.
Is O2 (Telefonica) safe?
The O2 app is generally safe for users, including younger audiences, as it is compliant with various security standards like GDPR and PCI. It offers features such as two-factor authentication for added security and shares guidance on device safety. However, users should be aware of the risks of fraudulent calls and messages, and the need for vigilance regarding online safety.
Who owns O2 (Telefonica) app?
The O2 (Telefonica) app is owned by Telefónica UK Limited, which is part of the larger Telefónica Group. This means that the app is ultimately owned by Telefónica S.A., a multinational telecommunications company.