Quality degradation at MitID  
Users report higher volume of Quality Issues than usual
14
poor

MitID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
105 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
41 Reports
User Feedback
28%
iOS
41 Reports
72%
Android
105 Reports
MitID - Latest Quality Issues
Android
May 1, 2024
It keeps looping and sends me back to the first page 😳. It has been doing so since before the weekend, and it really does not hold water. After all, we are super dependent on that particular app working!
Android
May 1, 2024
Asking for QR code when I try and log in on mobile.
Android
May 1, 2024
It's really rubbish, it doesn't bother, I can't get into online banking or citizen, get it solved now
Android
May 1, 2024
Suddenly can't get in anywhere. This is not the first time.
Android
May 1, 2024
does not work is run in loop and now you have tried too many times get it now fixed, you are quite dependent on MitID
iOS
May 2, 2024
Stroke 😀👍💪 Dark Mode
Really hope that the app will soon get Dark Mode is missed a lot and is really about time for the app to get it, please see now to get it implemented in the app thanks, and really hope that the app really very soon will be updated to iOS 17 thanks😊.
Android
May 2, 2024
Does not work on phones, after log-in it jumps back on the login page instead of opening the function you are calling into. On a new attempt, the app says that you are already logged in.
Android
May 2, 2024
What happens to MitId? It keeps saying that I've logged in, but it doesn't open and when I try again, it says I HAVE logged in on another device, even though it's the same device I'm on?
Android
May 3, 2024
The app I use on my phone for my bank app keeps asking me to scan a qr code how can I do this when the app is on my phone your asking me to scan the code on 😭
MitID - Product Description
You can use the MitID app to log on, sign documents digitally, and approve actions on various self-service sites. MitID conforms to the newest security standards, so you can use it to safely verify your indentity online. If you need to approve on your mobile or tablet, you can do it with a single swipe in the app. If you need to approve on your computer, you need to scan a QR code.

TAKE CARE OF YOUR MitID
- Do not share your user ID or codes with others.
- Always read what you are about to approve with MitID. Press 'Reject' in the top left corner of the app, if you see an action, you don't want to approve, or an action you haven’t initiated.
- Never approve anything using MitID based on a call, an e-mail, or a visit from someone pretending to be from your bank, a support organisation or a public authority.

KEEP A MITID IN RESERVE
It is a good idea to keep a MitID in reserve. By keeping an extra MitID in reserve, you will still be able to use MitID, if, for example, you lose your phone with the app installed, or simply forget to activate the app on a new phone after you deleted the old one. For more information: MitID.dk/reserve

MORE INFORMATION
You can get a MitID from the age of 13.

MitID has been developed by the Danish Agency for Digital Government and Finance Denmark - on behalf of the public and financial sectors.

Read more at MitID.dk.
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