8
poor
myCigna | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
56 Reports
56 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
22 Reports
22 Reports
User Feedback
28%
iOS
22 Reports
22 Reports
72%
Android
56 Reports
56 Reports
myCigna - Latest Quality Issues
Android
Apr 21, 2024
Impossible to make an appointment if I can't log in.
Android
Apr 21, 2024
Please update the app so that it works with Microsoft Authenticator on the latest version of Android. It's annoying that I have to go into authenticator and copy and paste my password out of it into Cignas app. Other apps don't have this problem and support Authenticators auto fill. Edit: As a work around I've found the biometric feature. This will suffice for now.
iOS
Apr 22, 2024
Nearly impossible to get help
There's no way to communicate with Cigna other than the a chat feature with very limited functionality. Your question is limited to 255 characters. It's impossible to go back and edit as you're entering your question. If Cigna agents don't respond within a few minutes the chat closes automatically.
Android
Apr 23, 2024
Never works
Android
Apr 24, 2024
It's impossible to get cost information and the chat function doesn't work.
Android
Apr 24, 2024
Glitches, password requirements are ridiculous, not able to store log in on phone. Glitches when you try to reset log in, OK if you can get into it but ridiculous security and not user friendly
Android
Apr 24, 2024
Literally doesn't even work, I can't even log in.
Android
Apr 24, 2024
Simply incorrect info in their search for any providers. Whether the office is accepting new patients or not or even the location is inaccurate. Should have an area where this can be suggested as a correction.
Android
Apr 25, 2024
Very slow, doesn't always load. It tried to make me set up 2 factor authentication, but I didn't get the email, and it wouldn't let me request a new one (even though there was an option saying I could in 60 sec). I closed the app then came back in. I didn't mention it again. This app needs work, especially since this is the main way they deliver insurance cards.
myCigna - Product Description
The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna. ID Cards • Quickly view ID cards (front and back) • Easily print, email, or share from your mobile device Find Care • Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs Claims • View and search recent and past claims Account Balances • Access and view health fund balances Pharmacy • View and refill your prescriptions right from your mobile device • Update billing and shipping preferences Coverage • View plan coverage and authorizations • Review plan deductibles and maximums • Find what’s covered under your plan Wellness • View goal activity and awards Languages Supported • Spanish and English About Cigna More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
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