My DHL
My DHL at a glanceMy DHL (Lifestyle) has a unitQ Score of 52 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 7 points from 45 in the previous 30 days. The score draws on 550 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Order Arrived Damaged.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 7 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 31 % 172 Reports
- Android
- 69 % 378 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- OrderDeliveryOrder Arrived Damaged
- ApplicationNotificationsApp Notifications Not Received
- ApplicationStabilitySlow Performance
About My DHL
What is My DHL?
The My DHL app is a mobile application designed to help users track their shipments and manage their deliveries easily. With this app, you can quickly find out where your package is, receive updates, and access customer support right from your phone.
Is My DHL safe?
The My DHL app is generally safe for users, including younger audiences, due to strong privacy protocols like encryption and minimal data retention. However, it collects extensive personal information, including names, addresses, and payment details, which raises concerns over data privacy and potential misuse. Users should be aware of these risks and ensure they understand how their data is being used.
Who owns My DHL app?
The My DHL app is owned by DHL, which is part of the Deutsche Post DHL Group, a global leader in logistics and mail services. This company has been transforming delivery services since its founding in 1969.