59
fair

My DHL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Lifestyle
Work at DHL PARCEL NETHERLANDS BV? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DHL PARCEL NETHERLANDS BV? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
428 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
123 Reports
User Feedback
22%
iOS
123 Reports
78%
Android
428 Reports
My DHL - Latest Quality Issues
Android
Apr 17, 2024
Just doesn't deserve a star because you're not treated well ok, haven't had my package many times and DHL customer service don't know how to do a F about it, complaint work either. And then you know that the delivery people are underpaid, but that doesn't mean that you have to treat the customers like garbage! Some people like me don't have a wide ;) really disrespectful!! ( Again your customer service doesn't do F so what you say sucks)
Android
Apr 17, 2024
Didn't ring the bell. Too bad I was at home.
Android
Apr 17, 2024
not placed😡 in the agreed place
Android
Apr 17, 2024
Delivered to the wrong house number.
Android
Apr 17, 2024
package thrown in the garden without a signature while someone was at home
Android
Apr 17, 2024
Again the package has been dropped in front of the gate. While I was at home, you can't see it. And that with the rain
Android
Apr 17, 2024
Packages with wooden cabinets put in the rain instead of delivering to the neighbors who were at home. every time at DHL they just put it outside in front of the door and then report that it has been delivered to the neighbors when it hasn't. very poor service .
Android
Apr 17, 2024
Sometimes they won't deliver the package and I get an email that it has been delivered, very annoying
Android
Apr 17, 2024
Unreliable. Rarely arrive at agreed time. Either they don't show up at all or change the delivery time to tomorrow at the last minute. Either they put it at the door at an unagreed time (which can then be stolen) or hand it over to the neighbors without notification (so also not where it was delivered). In all cases, you have been in a hurry to be home in time to receive the package for nothing. Don't try to order again if DHL is the delivery service. UNRELIABLE!
My DHL - Product Description
Keep track of your parcels in My DHL. The app shows you what you have sent and which shipments are on their way to you. 

Simply add e-mail addresses you used to order online, and the parcels will appear in the overview. No parcel will ever escape your attention again.

Not at home to receive your DHL parcels? Manage your DHL delivery options that suits your schedule. 

My DHL is available in Dutch and English. 

Please share your feedback if you have any suggestions or if you would like to tell us how well we are doing. We are constantly looking for ways to improve My DHL.
Want to improve your unitQ Score by 20% within 30 days?
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