poor

MyHumana | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-16 Points Past 7 Days

Category: Health & Fitness

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

86%

Android
70 Reports

iOS unitQ Score

iOS User Feedback

14%

iOS
11 Reports

User Feedback

14%

iOS
11 Reports

86%

Android
70 Reports

MyHumana - Latest Quality Issues

iOS

Apr 19, 2024

What happened?

I can't set up my payment now. I've tried for two days now and it keeps telling me it can't be processed at this time. 🤦🏽‍♀️

iOS

Apr 20, 2024

Why Can’t I Price a Medication Using the App?

This is is a waste. There is no way to price a medication without going to the website. What's the point of it. Its design and interface is reflective of this program: difficult.

Android

Apr 20, 2024

Can't get bug out, have to reset password every time I go to sign in!

Android

Apr 20, 2024

Can't usefingerprint to log in, even though it is in app settings

Android

Apr 20, 2024

Absolutely the worst Logon experience I've ever had and it's been this way for years. It's just not worth the fight.

Android

Apr 22, 2024

Horrible!! I want to know my fee for a Specialist, it shouldn't be so hard. App needs more information for people who like to locate information themselves & not count on employees who don't know or don't care !!

Android

Apr 22, 2024

Horrible app. No information, constantly can't load, can't find anything

Android

Apr 22, 2024

is a terrible app, always have to change passwords, never works as it should, the old app was easier to use and had more informatipn, shame humana is making it more difficult

Android

Apr 22, 2024

Does not work

MyHumana - Product Description

MyHumana provides quick and easy access to your Humana insurance information.

Coverage 
  - View important information you need about your plan details, including deductibles & balances.  Also view information for dependents and other delegated members covered under your plan.

ID Cards
  - View, display and fax your Medical, Dental and Pharmacy ID Cards.

Drug Pricing
  - Get pricing for your prescriptions at local pharmacies and find cost-saving opportunities through Humana Pharmacy.

Pay My Bill
  - HumanaOne members; make one-time payments, set up recurring payments, add/edit/delete payment methods, view payment history and invoice details

Claims
  - See your latest claims, their status, summary and detailed information.

Provider Finder
  - Find a doctor, pharmacy, dentist, hospital or urgent care center.  Search by name, specialty, ZIP code or current location.*

Profile
  - View and edit your profile information (depending on your plan, certain fields may not be editable)

*   Requires location sharing enabled on your phone.   Continued use of GPS running in the background can dramatically decrease battery life.

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