My Spectrum
My Spectrum at a glanceMy Spectrum (Utilities) has a unitQ Score of 73 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 2 points from 71 in the previous 30 days. The score draws on 643 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Slow Performance.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 30 % 195 Reports
- Android
- 70 % 448 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilitySlow Performance
- ApplicationStabilityFails To Launch
- AccountSubscriptionSubscription Too Expensive
About My Spectrum
What is My Spectrum?
The My Spectrum app is a mobile application designed for Spectrum customers to manage their accounts easily. With this app, users can pay bills, track their service usage, and access support from their smartphones.
Is My Spectrum safe?
The My Spectrum app is relatively safe for users, including younger audiences, as it includes security features like monitoring internet traffic to block threats. However, users should be cautious about sharing personal information and understand that while there are privacy measures, risks related to online interactions can't be fully eliminated. Proper parental guidance is advisable for younger users.
Who owns My Spectrum app?
The My Spectrum app is owned by Charter Communications, which markets its telecommunications services under the Spectrum brand. Charter Communications introduced the Spectrum name in 2014 to provide services like internet and cable TV.