72
good
My TELUS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
116 Reports
116 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
28 Reports
28 Reports
User Feedback
19%
iOS
28 Reports
28 Reports
81%
Android
116 Reports
116 Reports
My TELUS - Latest Quality Issues
Android
Apr 19, 2024
Can't get into my account
Android
Apr 20, 2024
It's a nightmare to use and it's servers crash non stop, multi-billion dollar company can't even make a reasonable app for customers
Android
Apr 20, 2024
I'm in a lot of trouble because everything is independent... The cell I'm with koodo, the telus AVec connected home. Yes, koodo and telus are the same thing... But the connection I'm not with telus but koodo the telus service is not everywhere. So when telus came installed connected home I didn't even have internet! Haha anyway I managed to untangle it all. The guy who was supposed to come and install it doesn't answer me. I call telus and he sends me a link so I can install it! Olala
Android
Apr 20, 2024
Confused you guys want me to provide info for upgrade, I don't see anywhere to do that? Also is MyTelus the same as the security site, or what, I don't what to do or where to go. I have an installer coming tomorrow, and can't provide info anywhere! Get serious, we are not all 16 years old!!
Android
Apr 21, 2024
Trying to drop package. Difficult! Can't do it? I will switch out provider.
Android
Apr 21, 2024
Rarely works. Just spins most of the time. Cannot look at devices connected to wifi or anything even when t does decide to stop spinning. Useless app
iOS
Apr 21, 2024
App never works properly
Manage account functions are never working - they don't load. Time to switch back to Shaw!
Android
Apr 21, 2024
"Try again later" Every. Single. Time. Completely useless for actually interacting with your account. I'd rather wait on the phone for an hour than deal with the frustration caused by this app.
Android
Apr 21, 2024
literally does not work. just use the website.
My TELUS - Product Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.
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