41
poor
Nationwide Banking App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
523 Reports
523 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
124 Reports
124 Reports
User Feedback
19%
iOS
124 Reports
124 Reports
81%
Android
523 Reports
523 Reports
Nationwide Banking App - Latest Quality Issues
Android
May 3, 2024
This app worked well until three months ago. Now, I am constantly having to reinstall, or I get messages of problems with app. I'm not impressed.
Android
May 3, 2024
Loading issue needs addressing
Android
May 3, 2024
Used to be excellent (5 star) before the recent update to the new look, since then I've to reinstall it twice midway through transactions, it regularly crashes and I can only access my transaction intermittently depending on which the wind is blowing. Bring the old version back please!
Android
May 3, 2024
Not loading ,having to restart app everytime
Android
May 3, 2024
Very slow and very difficult to change from option to option.
Android
May 3, 2024
Balance no longer refreshes during session and a relog event is required for correct balance to show if a transaction is made with the app logged into
Android
May 3, 2024
After the last update have to restart on many occasions and pay via open banking fails adding to increased frustration! Feel like uninstalling the app and moving elsewhere, It's been several weeks now. Get it fixed or revert back!
Android
May 3, 2024
Can never get on anymore the new update is absolutely terrible constantly saying service not available check our service status then tells you its fine but still can not get into the app!! The old system where it kept pending transactions separate to incoming deposits was alot better! Nearly want to change my bank over the hassle!
Android
May 3, 2024
Just uploaded the so called latest minor bug fixes dated 01 05 2024 and guess what, still the same problem as many people have fed back on here to nationwide especially when clicking balance to view transactions immediately up pops error. This error is amateurish. I agree with many other posters on here... Give us the option of using the old app. Access to my account is fine on my home pc so why is the app so infuriating. Put your new logo on the old app and I'll be happy for another 7 years....
Nationwide Banking App - Product Description
Join over 3 million of our members who are using the Nationwide Banking App for their everyday banking needs. It’s simple to get started.
Manage your everyday banking needs
Securely log-in using Biometrics or 3 numbers of your passnumber. Once signed in you can use the app to view your balances, make payments, search for transactions and much more.
Become a super saver
You can use the app to create Savings Goals, easily see what your savings interest rate is, and also make impulse savings into your account - without having to log in.
Frequently asked questions
-- I've never used the app before. How do I start?
Tap the 'Get' button on the screen to download the app. Once downloaded, simply follow the instructions on screen. From there, all you'll need are your Nationwide account details or debit card and card reader and the app will help you finish setting up.
-- How safe is the Nationwide Banking App?
Our Digital Banking promise means:
• We'll refund any money taken from your account without your authorisation
• We'll monitor & protect your account 24/7 with the latest technology
• We'll provide you with education on how to stay safe including top tips and information on the latest fraud and scam trends
(Please see our website for full terms and conditions. T&Cs apply.)
My app isn’t downloading
If your app isn’t downloading or seems to be stuck, to fix it:
1. Go to your phone’s settings and choose Apps > Google Play Store > Force stop
2. Then choose Storage > Clear cache
3. Try the update again.
You can use the app to
• View your accounts; savings, loans, mortgages, credit cards and current accounts.
• Browse our product offerings, and open new accounts
• Freeze/unfreeze your debit card
• Report lost or stolen cards
• Change your passnumber
• Setup new bill payments and check existing payments (you may need your card reader for some transactions)
• Setup and track a Savings Goal
• Personalise your settings to update your personal details, get text alerts and go paperlessAll intellectual property rights, including trademarks and word marks, are the property of respective owners