52
fair
Navy Federal Credit Union | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
106 Reports
106 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
81 Reports
81 Reports
User Feedback
43%
iOS
81 Reports
81 Reports
57%
Android
106 Reports
106 Reports
Navy Federal Credit Union - Latest Quality Issues
Android
Apr 17, 2024
More times than not the app doesn't work or allow you to log into it especially when over seas.
Android
Apr 17, 2024
App crashes and csnt access funds
Android
Apr 18, 2024
The bank is good but the app is awful. I have to force close the app everytime I try to open it because it throws an error code and recently I can't even view my checking transactions. That's kind of the point of the app.
Android
Apr 18, 2024
Can't even check my statement history for my debit card anymore
iOS
Apr 18, 2024
Navy Federal no longer values it’s members
Navy Fed even 15 years ago made a member feel as if the members time and effort was equally as important as Navy Federal's. No more. They make changes to their website that add multiple steps to any transaction you are trying to achieve, when you give up and try to reach an actual human the wait time on hold is excessive (sometimes to the extent you no longer can wait and have to go through the entire ordeal again later) then you have to punch 15 different buttons and tell the computer your issue knowing full well when you DO reach a human you'll have to go through the entire explanation again.
iOS
Apr 20, 2024
Okay app, terrible customer service, low rates on savings
The app is okay, one of the better banking apps. Too bad NFCU devolved into dreadful customer service, along with noncompetitive share savings and checking rates. Share savings at 0.5% and checking at 0.1% are unacceptable. Several other financial service providers offer 10 times that or more, along with friendly, kind, knowledgeable and helpful customer service representatives. Not NFCU, they are bottom of the barrel. No sense keeping cash or an emergency fund in NFCU. At one time NFCU was one of the best, [name] . Now they are just another credit lender, albeit with the worst customer service and worst savings and checking interest rates. The only reason I keep my NFCU accounts is a nostalgic hope that they return to being a reputable and customer focused provider. My first savings account was opened with NFCU in 1978 at age 16. They were with me throughout many life experiences on five continents. It's been a sad and disappointing experience witnessing their decline.
iOS
Apr 21, 2024
App not functioning properly
When you open the app and touch Face ID the app starts to open but you get co start spinning and the app never opens correctly. I have to close the app completely and reopen it to get it to open after Face ID is initiated. This has been going on for a long, long, long time. It should have been rectified by now.
iOS
Apr 21, 2024
Website
Used to be great now it is terrible. It is awful and no one seems to care and not notifying me if there is a possible problem with my account is despicable.
iOS
Apr 22, 2024
"we're sorry" again
i cannot count the number of times ive received the error "we're sorry, our mobile app is currently not working..." blah blah blah. otherwise, okay app i guess, i think three stars is generous, both usaa and amex are more reliable and have better features
Navy Federal Credit Union - Product Description
Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. Features: • Safe and Secure. Access your accounts 24 hours a day. • View balances without signing in using our widget. • Pay people using Zelle® or member to member transfers. • Move money between your accounts. • Deposit checks without visiting a branch or ATM. • View scheduled transactions, including pending deposits, upcoming transfers, and bill payments. • Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay. • Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member. • View and manage statements. • Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards. • Security tips and management of your username and password. • Find the nearest branch or ATM. • View rates and info on our loans and savings products, or estimate a payment with a calculator. • Read timely articles to help educate and plan your financial life. To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837. As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp. Federally insured by NCUA. iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Message and data rates may apply. Continued use of GPS running in the background can dramatically decrease battery life.
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