Quality degradation at Nest  
Users report higher volume of Quality Issues than usual
60
poor

Nest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
2724 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
361 Reports
User Feedback
12%
iOS
361 Reports
88%
Android
2724 Reports
Nest - Latest Quality Issues
Android
May 6, 2021
Too convoluted. Gives me old history but nothing about the present time. The alarm sound in my cell is not configurable to what I choose. A drag to havr to connect to Google Home. Not great and lots of room to improve. Even this review is stuck. What net?
Android
May 6, 2021
Very disappointed to hear Google is doing away with nest
Android
May 6, 2021
Fully meets my expectations in terms of presenting what my NEST Hello camera sees. The houses in my subdivision sit over ADDRESS_REMOVEDyet I can view any activity which occurs not only on the road but also in the yards of houses across the street. For my needs, I do not find it necessary to recommend any changes to the app.
Android
May 6, 2021
Expensive for no reason, the nest is a replacement because my last one just died(barely ² years old). This one barely keeps a charge when i need it the most. Turns on and off when it wants. Wont connect to the app anymore... Whats the point..?
Android
May 6, 2021
Installed this doorbell in 2018 or 19 and it has worked perfectly...until the past few weeks. It has always alerted headlights as motion, but is now alerting as a person at the door (which can be concerning). I have rebooted, changed the motion areas, and other suggested troubleshooting, etc...still the same. I now must snooze the alerts at night because there are so many "people" at my door, which renders the security aspect virtually useless. Fix this and I will return to 5 stars. Thank you.
Android
May 6, 2021
Was a great app until an update happened. The update prevents you from scrolling back live video. Now the screen is black when you scroll back so you cant see anything. Nothing like a good ol update to ruin a perfectly fine app. Very dissapointed. Smh......
Android
May 6, 2021
Needs help lags alot can never review clips when the censors have been triped. Works for what I need at the moment but definitely wish I would have chosen a different system
Android
May 6, 2021
I use the Nest app when traveling. I like the convience of setting to eco mode when away then resetting it to normal range once I'm returning.
Android
May 6, 2021
Still love the device but not sure about the facial recognition algorithm. It constantly mixes my 45 year old face with my 12 year Olds.
Nest - Product Description
At Google Nest, we make products that are beautiful, helpful and easy to use. The Nest app is no exception.

Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam, and get an alert if Nest Protect goes off – all in one place. And receive notifications on your iPhone or iPad.

Nest uses sensors, algorithms and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave. Forget to set the alarm? It will notice, and send you a Remind Me alert.

Nest Learning Thermostat and Nest Thermostat E

Thermostats that program themselves to help you save energy.

- Change the temperature from the subway or the sofa using your phone.
- See how much energy you used, and why.
- View and edit your schedule.
- Get extreme temperature alerts before your home gets too cold.

Nest Secure alarm system

- Arm and disarm your home remotely from the app.
- Receive a Remind Me alert if you leave home and forget to set the alarm.
- Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.

Nest Protect

The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.

- Get an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working internet connection.)
- Silence an alarm from your phone with App Silence. (Nest Protect 2nd gen only.)
- See the status of your batteries, sensors, and Wi-Fi connection.
- Run a Safety Checkup to test all your alarms at once. (Nest Protect 2nd gen only.)
- See your Safety History so you know when alerts happened and why.

Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor, and Dropcam

The security cameras that let you see your home on your phone, inside and out.

- Get alerts when there’s activity, and talk back to get someone’s attention.

- See what you missed with snapshots of the last three hours.
- Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only).
- Get person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.)

Nest Hello

Know who’s knocking.

- 24/7 video streaming means you’ll never miss a moment.
- Designed to show you everything at your doorstep – people head to toe, or packages on the ground.
- Knows the difference between a person and a thing.
- Notifies you about visitors, even if they don’t ring the bell.
- HD Talk and Listen lets you have a seamless conversation with someone at your door.
- When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.

Nest x Yale Lock

The lock for a more secure connected home.

- Instead of sharing keys, assign passcodes to people you trust in the Nest app.
- Get an alert when someone locks or unlocks the door.
- With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.

Some features require a working internet connection, Wi-Fi, and/or Bluetooth.
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