Quality degradation at Octopus Energy  
Users report higher volume of Quality Issues than usual
53
fair

Octopus Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: House & Home
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
236 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
236 Reports
Octopus Energy - Latest Quality Issues
Android
Apr 10, 2024
Hey, I would give 5 stars if I could use appropriate buttons. I can't send a meter reading and I can't 😞 contact via the app
Android
Apr 10, 2024
It doesn't let or enter your username.come windmill and more windmill but you access it touches from the web. To have an app like this, adapt the website to the app and that's it.... Well, there's nothing that the mill has been left thinking... 😭😭😭 Desperate..
Android
Apr 10, 2024
After the 05.04.24 "update" I can't view bills anymore. It tells me that 'no apps can perform this action'.
Android
Apr 11, 2024
Does not explain properly. Can't get a reply when contacting customer service. Very dissatisfied
Android
Apr 11, 2024
the app says rate this app, choice 1 says I'm enjoying this app choice 2 says not now remind me later. doesn't say I'm not enjoying this app so the ratings are fake
Android
Apr 11, 2024
App used to be great but is now broken. Freezes/crashes every time I try submit a meter reading. Please fix!
Android
Apr 12, 2024
App is good apart from the fact that I don't get any notifications from the app whatsoever.
Android
Apr 14, 2024
Current price does not mark it well, Saturday and instead of putting current price of valley, it marks the peak price. Flexi Rate.
Android
Apr 17, 2024
The app itself is actually quite good and has worked well so far. Unfortunately, since 24.03., the consumption display no longer works (smart meter). Even the last updates did not bring any improvements. Otherwise, Octopus 🐙 is great in sum, I think so... Please make improvements...
Octopus Energy - Product Description
Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account
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