Quality degradation at Octopus Energy  
Users report higher volume of Quality Issues than usual
56
fair

Octopus Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: House & Home
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
112 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
112 Reports
Octopus Energy - Latest Quality Issues
Android
Jul 15, 2024
To complicated for old people.
Android
Jul 15, 2024
clunky, just feels like a slow website rather than an app
Android
Jul 16, 2024
The app itself is very good. Please introduce another mode where the language error of gendering can be eliminated. It bothers and insults me very much. Those who need it can then activate it for themselves. Thank you for your understanding.
Android
Jul 16, 2024
Good, but logged me out when I was outside of the UK and will not allow me to login - login fails silently with no message at all.
Android
Jul 16, 2024
Doesn't work
Android
Jul 16, 2024
Unable to join intelligent octopus go from the latest app, no option anywhere to do so.
Android
Jul 16, 2024
It's not easy to find the gas meter reading on the app. I try to give my gas meter reading on the same day as my smart electricity meter. otherwise, the app is great.
Android
Jul 18, 2024
Unfortunately, no current electricity consumption is displayed in the app, although current meter readings have been submitted several times. In comparison, the app from "Yello Strom" was a lot clearer and more useful!
Android
Jul 21, 2024
Can't log in
Octopus Energy - Product Description
Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account
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