Quality degradation at Okta Verify  
Users report higher volume of Quality Issues than usual
31
poor

Okta Verify | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Business
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
75%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
17 Reports
User Feedback
25%
iOS
17 Reports
75%
Android
51 Reports
Okta Verify - Latest Quality Issues
Android
Mar 20, 2024
Had to install it because of company policy. It's an awful app that keeps sending useless notifications that can not be turned off from the app (had to block them from Android, would be useful to choose which notifications I don't want to receive). It's only a glorified 2FA app, it doesn't even comapre to other apps (it's so invasive and awful)
Android
Mar 20, 2024
My phone has multiple fingerprints for fingerprint unlocking. After I deleted one of the fingerprints, OKTA couldn't send authentication properly. Even if I select "Not me", I can't go back to the app's main interface to set it up, because OKTA will repeatedly pop up prompts asking if I'm logging in. I don't think this is very good, and the user experience is very poor, which shows that you are ignoring this kind of edge case when designing software
Android
Mar 20, 2024
Only works when first time setup, slow and buggy
iOS
Mar 21, 2024
New verification is not compatible with apple watch
New verification is not compatible with apple watch and i have to open iphone every time..
Android
Mar 21, 2024
Good as a whole but sometimes gets into a loop of sending push notifications failures...
Android
Mar 23, 2024
very confusing
Android
Mar 25, 2024
Okta crashes on my device when opening Okta. It started happening after updating. What should I do? I cannot verify my work account.
Android
Mar 26, 2024
Half the time it doesn't work - the show code button won't do anything (why is it even hidden by default?!) and clicking "Yes, it's me" also does nothing. If my company wasn't forcing me to use this I would uninstall it right away
Android
Mar 26, 2024
Very annoying
Okta Verify - Product Description
Okta Verify is a lightweight app that is used for 2-step verification so you can confirm your identity when you sign in to your Okta account. This gives you an extra layer of security so that you - and only you - can access your applications.

When you sign in to Okta, you can use Okta Verify to obtain a temporary 6-digit code or to approve a request notification sent to your device (your organization must enable notifications to use this feature).

Okta values your privacy. Okta Verify does not store personal information - we request permission only for your device camera, which is used to scan a QR code to register your device with Okta.


App Features

* Enroll in Okta Verify as a new user by registering your mobile device with your Okta account.
* Add one or more Okta accounts that require Okta Verify for authentication.
* Manage 2-factor authentication for non-Okta applications and web services that require the use of passcodes.
* Approve or deny sign-in requests on your device from a push notification (if enabled).


For more information, check out our docs at:
https://help.okta.com/en/prod/okta_help_CSH.htm#ext_okta_verify
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