63
fair
ONE – Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
152 Reports
152 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
43 Reports
43 Reports
User Feedback
22%
iOS
43 Reports
43 Reports
78%
Android
152 Reports
152 Reports
ONE – Mobile Banking - Latest Quality Issues
Android
Apr 16, 2024
I have no experience because I haven't been able to activate my card
iOS
Apr 18, 2024
Continual Upgrades Are Actually Downgrades
Ever since Walmart bought One, they have been slowly taking away valuable features from the platform. Many of us signed up for One for the pockets feature, being able to pay via virtual card from each pocket, budgeting with a “digital envelope” system. One has since taken away many features while refusing to add simple ones such as joint accounts. It is also EXTREMELY difficult to withdraw a large amount of money via cash, cashiers check etc if you need it for a large purchase such as a car or house down payment. I essentially have to keep a separate bank account at a brick and mortar bank and transfer the money in there ahead of time just to be able to withdraw my own funds. ONE FINANCE PLEASE KEEP THINGS SIMPLE. Stop trying to over develop and improve, just keep the original features in tact. If I was not grand fathered into the pockets feature I'd be long gone.
iOS
Apr 18, 2024
Scam
Do not use this “bank” .. if you are scammed even if you have a police report to show you didn't authorize the transaction they will NOT give you your money back! When you call they are very obviously reading from a script and say the same thing over and over and the language barrier makes it always impossible for them to completely understand you. The “Dispute team” makes the discussions and nobody you call can help , they tell you to email the dispute team and they just send an automated email. It's not helpful!! Me and my husband are out $350 that we will never get back because they refuse to help us.
iOS
Apr 18, 2024
money borrowing
i used to love this app banking servixe until they stopped letting us borrow money. used to be able to borrow up to $45 now i cant. it was very useful
iOS
Apr 19, 2024
I’m not sure
Why does it take over a week for checks to clear that I've deposited! That's absurd!!!! Why isn't there a search function within the app to search transactions? Great APR for savings and I love getting my check early. But im not sure any of that is worth the mass amount of troubles that come along with those two pros.
iOS
Apr 19, 2024
Worst financial company I’ve come across
Be warned. Don't use this company unless you have to and if you have to only use you card to pull money out at Walmart ATM. They are illegally running debit charges as credit to make money. Retailers don't have to pay anything to run a debit charge. They have to pay to run a credit charge. This company should be shut down.
iOS
Apr 21, 2024
Notification spam
I have the “Offers and updates” notification setting turned off and the app notifies me with “get 10% off at Walmart!!” garbage anyway. Completely unacceptable. I've been working to move to a different bank and this is a big part of why.
iOS
Apr 22, 2024
Admit your mistake.
This product was the best banking app I'd ever used in terms of both features and usability. The recent redesign changed that. Major step backwards. Reading through the reviews, it's clear that I'm far from the only one thinking this. Wish ONE would just admit its mistake and revert back to the great product it once was.
iOS
Apr 22, 2024
Check deposits
It can be quite inconvenient to wait for 10 days for check deposits to be completed. Unlike some other banks that offer immediate access to funds, the current timeframe seems quite lengthy.
ONE – Mobile Banking - Product Description
Open an account for free today – with no impact to your credit score. Banking services and ONE card provided by Coastal Community Bank, Member FDIC, under license by Mastercard® International. Deposits are insured up to $250,000 per depositor. NO MONTHLY FEES • No monthly fees* or minimum balances. A BETTER GAIN PLAN • Earn 5.00% APY on your Savings balances, with eligible deposits up to $250,000. Plus, receive 1.00% APY on the rest of your savings balances.^ 3% CASH BACK AT WALMART • Earn 3% cash back at Walmart with eligible deposits, up to $50 a year. Terms apply.‡ CASH REWARDS • Earn cash back for shopping at some of your favorite brands. Cash back is added to your savings automatically. No activation, no coupons, no hassle.> FREE OVERDRAFT PROTECTION • Up to $200 with eligible direct deposits** WHAT’S BETTER THAN PAYDAY? EARLY PAYDAY. • Get your paycheck up to 2 days early.+ ADD OR TAKE OUT CASH FOR FREE • Use your ONE debit card at any Walmart cashier, MoneyCenter, or Customer Service desk with no fees. • Use your in-app barcode to take out cash for free at any Walmart MoneyCenter or Customer Service desk when you have eligible direct deposits.*** • Use 55,000+ Allpoint ATMs for free with eligible direct deposits.++ *For ONE Retail Cards purchased at an in-store retail location, a $5 ONE Retail Card fee will be applied 15 days after purchase and then every month until you apply for a ONE account, are approved, and make an additional deposit. ^ 5.00% annual percentage yield (APY) applies to the primary Savings pocket and custom pockets of customers who either (i) received $500 or more of eligible direct deposits in the previous month or (ii) have a total daily account balance of $5,000 or more. 5.00% APY also applies to Pay Autosave and Even Save balances. In all instances 5.00% APY is limited to a total Savings balance up to $250,000. All other Savings balances will earn 1.00% APY. APYs are as of 8/25/2023, but may change at any time before or after account opening. Fees may reduce earnings on this account. ^^Based on the FDIC's National Deposit Rate for Savings as of July 17, 2023. See FDIC website for more information. ‡To receive 3% cash back, eligible customers (at the time their purchase settles) must (a) have received $500 or more of eligible direct deposits in the previous month, or (b) have a total account balance of $5,000 or more 3% cash back is limited to up to $50 per year and applies only to purchases made at U.S. Walmart locations and on Walmart.com. This promotion may not be combined with other ONE promotions that offer cash back on purchases at Walmart. Terms Apply. See ONE.app/promo-terms >Cash back can be earned through the Cash Rewards Program. Terms apply. See one.app/rewards. **With eligible direct deposits totaling at least $500 in the previous month. Must be 18 or older to receive overdraft protection. Overdraft balance is due right away. Transactions eligible for overdraft protection are determined by ONE. +Direct deposit may be available up to 2 days in advance, but depends on when the employer sends paycheck data. ***Barcode withdrawals are free with eligible direct deposits totaling at least $500 in the previous month, otherwise a $3 fee per transaction applies. Debit card withdrawals are free at any Walmart Money Center or Customer Service desk. ++Allpoint Network ATM transactions are fee-free for accounts with eligible direct deposits totaling at least $500 in the previous month. For all other ATM transactions the ONE ATM Fee will apply and third-party ATM fees may be incurred. Additional terms may apply. To see full account and promotion terms and conditions, visit www.one.app/terms or call (855) 830-6200. ONE is a financial technology company, not a bank.
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