63
fair

Patient Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Medical
Work at Patient.co.uk? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Patient.co.uk? Unlock additional insights
Android unitQ Score
Android User Feedback
75%
Android
335 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
112 Reports
User Feedback
25%
iOS
112 Reports
75%
Android
335 Reports
Patient Access - Latest Quality Issues
iOS
Apr 19, 2024
Disappointing
Once patients could book a consultation with the doctor on the website, but no longer.
Android
Apr 19, 2024
deliberately obstructive and time consuming for patients
iOS
Apr 20, 2024
Deterioration in ease-of-use
I used to be able to do new prescription orders painlessly. Now it's very hit and miss if I can access the list of medications to order!
iOS
Apr 21, 2024
Logging
Too many security initial requirements to login
iOS
Apr 21, 2024
One can get appointments
One hears a lot about issues with the NHS and also can't get a doctors appointment. My family and I appreciate that one can at least get a call back that day or the next at this practice
iOS
Apr 22, 2024
Awful experience trying to sign in
Let me put this in context. I'm now retired but worked in IT for my entire working life, over 40 years. I'm also a graduate in Maths and Computer Sciences. I have just taken an AGE logging into Patient Access, in the end being forced into loading an app onto my phone for authentication, because my password and entering the 6 digit code sent to me by text was failing each time. My wife's Patientaccess account (on her laptop) is now blocked having also repeatedly tried to enter her script! How can you possibly expect non-IT literate users of this system to sign on? It's appalling. I struggled and in theory, I'm an expert compared to most folk. Absolutely appalling and excluding to expect everyone to jump through the “load an(other) app on your phone” hoop.
iOS
Apr 22, 2024
Useless
I have absolutely no idea what the purpose of this app is… you try and get support for anything and it's a convoluted mess to try and even begin finding support. Honestly with this app I've never felt so alone to face issues myself while my mental health declines. It's dreadful!! Avoid this app and go straight to your GP. Do not let them push and force this mess on to you!
iOS
Apr 23, 2024
Awful app just does not want you to use it
Desperate for a rescue pack, been told to get more steroids but the App is now asking me for 2 stage verification. Scanned the stupid picture which kept taking me to my passwords. Have logged in twice more and avoided another crazy process which is so hard to complete when your in severe pain and just need to order medication
iOS
Apr 23, 2024
Ruined the app
This app has been ruined with the new authenticator . I had so much trouble logging in I suggest you remove it . There is already a 2 stage password in place . Now it's utter rubbish. Very disappointed
Patient Access - Product Description
Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles  
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 
 
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners