58
poor

Pets at Home | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
482 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
71 Reports
User Feedback
13%
iOS
71 Reports
87%
Android
482 Reports
Pets at Home - Latest Quality Issues
Android
Jan 27, 2023
Can't log on
iOS
Jan 27, 2023
Pointless - no offers
I never get any offers on the app, yet my friends always seem to get loads
Android
Jan 27, 2023
Staff are very helpful but since you changed the system we have received NO VOUCHERS.
Android
Jan 27, 2023
Update is poor, not easy to reset password. Navigation is poor.
Android
Jan 28, 2023
App is poor with too many clichés and errors.
iOS
Jan 28, 2023
Why does this not work?!
I keep getting kicked out and never seem to have the vouchers when I need them!
Android
Jan 28, 2023
Very poor. Spent around half an hour trying to change the password that had to be changed in store due to an update. Still unable to change it. Tried to contact you, but got directed all over the place. Lost the will to live and gave up.
Android
Jan 28, 2023
Problems every time you go to login
Android
Jan 28, 2023
Can't log on since app has been updated. I now can't get to use my vouchers! 😠
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! 

IN-APP SHOPPING 🆕 

• Shop easily in the app with just a few taps – for food, treats, toys, and more  

• Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds  

• Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door 

• Link your VIP club and shopping account to make logging in easier  

• Choose from a range of delivery options, from next day to Click & Collect in as little as one hour  

• Check out product reviews to help you choose the right products for your pet 

• Check on stock availability in store before you visit 

VIP CLUB BENEFITS ✅ 

• Exclusive offers – including a 10% off voucher when you first join  

• Birthday Bonus treat – to celebrate your VIP’s special day 

• Charity Lifelines – a donation to your chosen animal charity with every purchase  

• Tailored tips – including advice from our vet partners 

• Free quarterly magazine – usually £2.50 for non-members 

• Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® 

• Puppy & Kitten Club membership for new pet parents when you join the VIP club 

APP EXCLUSIVE VIP CLUB FEATURES📱 

• Voucher inbox – all your VIP club offers in one convenient place 

• Find My VIP – our free community-driven pet-finding service 

• Fifth groom free at The Groom Room (for dog parents)  

• Digital VIP card – keep it in your Google Wallet for easy access 

IF YOU’RE NOT A VIP CLUB MEMBER YET... 

Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club.    

IF YOU’RE ALREADY A VIP CLUB MEMBER... 

Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app.  

We regularly check our reviews and listen to your feedback to make positive changes.
Want to improve your unitQ Score by 20% within 30 days?
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