10
poor
Pets at Home | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
341 Reports
341 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
84 Reports
84 Reports
User Feedback
20%
iOS
84 Reports
84 Reports
80%
Android
341 Reports
341 Reports
Pets at Home - Latest Quality Issues
Android
Apr 18, 2024
unable to view or update subscriptions.
Android
Apr 18, 2024
would be zero if avaliable , chat doesn't work and you can cancel repeat orders !!!
Android
Apr 18, 2024
Very difficult to see products.
Android
Apr 18, 2024
Disjointed. No contact us. No help. Yet another app thats not worth the hassle, in facy pets at home store are pretty useless for help
Android
Apr 18, 2024
Can't view your orders or your subscriptions. Makes it useless.
Android
Apr 18, 2024
things keep changing on this app - sometimes I can't even get my VIP number
Android
Apr 18, 2024
The app used to work, can't sign in or create a new account, haven't used my plastic card for years as I use the app, so when asked for the number, I can't give it. I need this to work.
Android
Apr 18, 2024
I've just found out that with this app (and account that have migrated over without consent), I cannot make one time purchases on some products. I was on the browser looking for cat wormer. Found one. Then decided to log in. Not only was the product not on the newest version, along with a lot of other ones time buy products, but I could only set up a monthly order plan. Ended up back as a guest to order what I needed. Horrible business decision.
Android
Apr 18, 2024
this app is rubbish...it won't let me change or cancel my repeat order. I've updated the app and it says I need to update again...useless!!!
Pets at Home - Product Description
Our free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your VIP club vouchers in one place, and receive tailored advice to your app inbox… plus plenty more! IN-APP SHOPPING 🆕 • Shop easily in the app with just a few taps – for food, treats, toys, and more • Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish, and birds • Keep your pet protected with our wide range of flea, tick, and worming products delivered straight to your door • Link your VIP club and shopping account to make logging in easier • Choose from a range of delivery options, from next day to Click & Collect in as little as one hour • Check out product reviews to help you choose the right products for your pet • Check on stock availability in store before you visit VIP CLUB BENEFITS ✅ • Exclusive offers – including a 10% off voucher when you first join • Birthday Bonus treat – to celebrate your VIP’s special day • Charity Lifelines – a donation to your chosen animal charity with every purchase • Tailored tips – including advice from our vet partners • Free quarterly magazine – usually £2.50 for non-members • Save with our valued partners – including dog-walking with Tailster, breaks away with holidaycottages.co.uk, and insurance with Petplan® • Puppy & Kitten Club membership for new pet parents when you join the VIP club APP EXCLUSIVE VIP CLUB FEATURES📱 • Voucher inbox – all your VIP club offers in one convenient place • Find My VIP – our free community-driven pet-finding service • Fifth groom free at The Groom Room (for dog parents) • Digital VIP card – keep it in your Google Wallet for easy access IF YOU’RE NOT A VIP CLUB MEMBER YET... Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club. IF YOU’RE ALREADY A VIP CLUB MEMBER... Once you’ve downloaded the app, log in to the VIP club section with your membership details and we’ll send you a 5% off voucher to welcome you to the app. We regularly check our reviews and listen to your feedback to make positive changes.
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