93
epic

Pharmacy2U NHS Prescriptions | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Medical
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
88%
Android
141 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
20 Reports
User Feedback
12%
iOS
20 Reports
88%
Android
141 Reports
Pharmacy2U NHS Prescriptions - Latest Quality Issues
Android
Apr 11, 2024
The Pharmacy2U service is excellent, however the app is not. Unfortunately the app has stopped working for me and gets stuck on the log in screen regardless of whether I'm using WiFi or 4g/5g. I have deleted and reinstalled and it still won't work. I use the website instead.
iOS
Apr 11, 2024
Was great until last update
They appear to have broken ordering process. I used to go into the app to order my meds and then click a link to go to systemonline to order since my Drs surgery didn't accept direct from the app. This all worked smoothly until this morning. I went to order some meds and there was no longer links it appeared to be direct now (hooray). A little later on and my Dr calls to ask if I have moved since the address was different. It was an old address out of their area. I assured them I hadn't moved and tried getting on the chat on the pharmacy2u site to explain the problem, no luck the system was showing the correct address so they didn't understand what the problem was. Call it a hunch but I think they are using an api call to systemonline to do the ordering and unfortunately I have to different accounts on there from 2 different Drs as I moved. I think they called the old one with the old address and not the current one. When I tried to explain and failed, the person on chat could not understand and I was left with saying I would have to order only via systemonline now, the answer back from the support person, “no worries” I am technically savvy but other people aren't and this is going to cause issues for quite a few
Android
Apr 16, 2024
App will not let me sign in it just freezes
iOS
Apr 16, 2024
Dire App
Forced to create an account after Lloyds Direct was taken over. App is terrible, constant warning that my pre pay certificate needs an expiration date even though I have completed this 6 times already. Microsoft SQL errors when updating marketing permissions. The app is just a mess and looks like it was built in the early 90s.
iOS
Apr 18, 2024
John Beddow
Partial delivery of ordered items leading to reordering. Delays can be concerning when related to medication. Reliability has deteriorated recently and is leading us to consider changing to another provider
Android
Apr 18, 2024
I'm repeatedly sent a different variation of tablet to what I order. I order capsules but I'm sent chewable tablets that are gross. The online AI customer service is useless. I give up
Android
Apr 19, 2024
You don't show warning of low remaining medication as LloydsDirect provided, which was extremely useful
Android
Apr 22, 2024
My latest order stuck on (packing) for a whole week. Waiting on antibiotics for a chest infection and my regular anti-depressants which I'm now suffering withdrawal from as I've run out. Supposed to be a "next day" service, but this has never been the case for me. I dread to think of the problems this could cause for people requiring more vital medication than what I do.
iOS
Apr 22, 2024
Awful
The medication ordered just disappears with no record of the order. Don't deliver all of the medication. Split orders painlessly.
Pharmacy2U NHS Prescriptions - Product Description
AT PHARMACY2U, WE’RE ALL ABOUT MAKING REPEAT PRESCRIPTIONS SIMPLE

With the free Pharmacy2U app, you can easily order your medication, and with FREE DELIVERY to your door on every order, you’ll have one less thing to worry about.

WORKING WITH YOUR GP AND TRUSTED BY THE NHS

You can get all of the NHS repeat prescriptions for you and your family, easily and safely with the app from Pharmacy2U - the UK’s largest online pharmacy*. You can avoid unnecessary trips and queues to your GP or pharmacy for your repeat prescription, as we do it all for you.

It’s quick and easy to set up, is for everyone with any condition and it doesn’t cost you or the NHS anything extra.

You simply order the medication you need, and we’ll order and receive the repeat prescription from your NHS GP**.

Your prescription is checked by our pharmacists and then your medication is delivered to your door for free - at home, work, through your letterbox, left in a safeplace or with a neighbour.

WE’RE ABOUT HANDY REMINDERS TO RE-ORDER AND EXPERT PHARMACY ADVICE

Not only can you now order your medication whenever you need it, from wherever you are, but with the Pharmacy2U app you’ll also receive handy reminders when it’s time to re-order your repeat prescription, so you don’t forget!

Our friendly UK-based pharmacists are on hand for any medication advice you might need and our UK contact centre team are always just a phone call or email away.

WE’RE ABOUT EXCELLENT RATED SERVICE FROM OVER 290,000 REVIEWS!

We help over half a million people all across England to get their repeat prescription easily and safely. Our patients love us and we’re rated ‘excellent’ on TrustPilot from over 290,000 reviews***

“This is the best way to get your medication ever!” Helen Clarke, a Pharmacy2U patient.

“I cannot believe how easy their service makes it to order my repeat prescriptions, straight from my phone. Simple, quick and reliable; Pharmacy2U is easily one of the most helpful and effective services I have ever used in my life.” Gary Tonsley, a Pharmacy2U patient.

“We use the app to order all our families medication, which takes seconds. We get notified of its progress and a few days later it is delivered. Everything is less stressful as we can get our medicines delivered through the post.” Michelle Francis, a Pharmacy2U patient.

PEACE OF MIND, WITH EVERYTHING YOU NEED IN ONE HANDY PLACE

Avoid running out of medication: You can set your prescription reminders and choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication: You can easily add a new medication, edit or remove a medication you’re no longer taking, all from your phone or tablet. You can even scan your drugs and they’ll appear on your list – simple!

Follow your orders progress: You’ll receive notifications, so you can keep track of your order’s progress and know when your medicine is on its way.

Free, flexible delivery: You can update your address book as we can deliver your medication to you anywhere in the UK, for free. Choose your delivery preference to have your medication delivered through your letterbox, or tell us of a safeplace to leave your parcel or if you want that extra peace of mind then you can choose to sign for it. It’s up to you!

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or have an NHS Prepayment Certificate, you simply tell us this when you register.

ALREADY USE PHARMACY2U?

Great! Just simply download the app, login with your Pharmacy2U account details as normal and you’re good to go!

* According to the NHS BSA

** Service only available to patients registered with a GP in England and if your surgery needs you to order directly, we'll tell you how to do this.

***As of March 2022
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