Planet Fitness
Planet Fitness at a glancePlanet Fitness (Health & Fitness) has a unitQ Score of 19 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 15 points from 34 in the previous 30 days. The score draws on 244 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Can't Cancel Subscription, Fails To Launch and Freezing.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 15 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 47 % 115 Reports
- Android
- 53 % 129 Reports
Compared with similar apps
Flo: Health & Period Tracker73
Motivation69
I am - Positive Affirmations66
Calm63
MyFitnessPal37- MyFitnessPal37
Fabulous30- PPeloton29
Headspace26
Planet Fitness19
Top feedback themes
- AccountSubscriptionCan't Cancel Subscription
- ApplicationStabilityFails To Launch
- ApplicationStabilityFreezing
- ApplicationStabilitySlow Performance
- ApplicationLoginCan't Log In
About Planet Fitness
What is Planet Fitness?
The Planet Fitness app is a mobile application designed to help users access gym features and manage their fitness routines. With this app, members can check gym hours, find workout plans, and track their progress from anywhere.
Is Planet Fitness safe?
The Planet Fitness app has significant privacy concerns, receiving a Warning rating due to the sale of user data to third parties and insufficient safeguards for younger users. While it employs some security measures, it's unclear if parental consent is needed for children under 13 and how user interactions are moderated. Therefore, users, especially younger ones, should exercise caution when using this app.
Who owns Planet Fitness app?
The Planet Fitness app is owned by Planet Fitness, Inc., which operates numerous gyms across the United States. Additionally, the app collaborates with iFIT, a global health and fitness technology company, to enhance its digital offerings.