Quality degradation at Planet Fitness Workouts  
Users report higher volume of Quality Issues than usual
28
poor

Planet Fitness Workouts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
162 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
37 Reports
User Feedback
19%
iOS
37 Reports
81%
Android
162 Reports
Planet Fitness Workouts - Latest Quality Issues
Android
May 6, 2021
Often doesn't allow me to login even though my email and password are correct—seriously annoying
Android
May 5, 2021
Have been trying to get on app and join most of the day. Still no luck. It continues to turn me down and says I'm not who I am. Wish they could do it face to face.
Android
May 5, 2021
App does not work. PF staff cannot make it work.
Android
May 5, 2021
Slow getting the login Aztec code. I suggest screen capturing the code. Its faster.
Android
May 4, 2021
Keeps losing my log in even when the username and password are correct. I can log on to the website but it won't log into my app. I have to Uninstall and reinstall for it to work.
iOS
May 4, 2021
Solid app
Good app but let's be honest. I only ever use this to check in and nothing else. It's interesting that the most used feature is in the top right hand corner which means I have to use two hands or carefully move my hand/thumb to the top then back to the bottom again to accept the notice. Can you please move the check in function to the bottom? Put account info on top right. Think out how people are holding their phones when they walk in to the gym. Not from the top. I have dropped my phone a number of times trying to check it quickly.
Android
May 4, 2021
Can't get past the password!
Android
May 4, 2021
I got randomly billed for $39, and when I opened the app, it won't give me any account information without a barcode, which I apparently can only get on-location, but, y'know, there's been a little bit of trouble with a PANDEMIC and going on-site is literally hazardous to your health???
Android
May 4, 2021
I lost my membership card (white card member) I was told by an employee that they don't give out replacement cards anymore and to download the application instead. I downloaded and tried clicking on "im already a member" but it won't let me add my membership unless I have the card to scan (been a member for years) I can not find my card so I don't know what to do.
Planet Fitness Workouts - Product Description
Welcome to the Planet Fitness App – The Gym In Your Pocket!

Bring the Judgement Free Zone® anywhere with workouts and features for anyone, with the FREE PF App. Check out all our awesome features like always NEW exclusive premium workout content with Planet Fitness trainers to help coach you and iFit trainers, LIVE stream, hundreds of exercises that you can do at home or in-club, equipment tutorials, progress tracking for in and out of the gym, crowd meter and so much more!

Key Features:

Crowd Meter: Coming into one of our clubs? See how many people are at your club before you go to find the best time to visit! Just tap the Crowd Meter at the top navigation to view how many members are at your club.

Workout Videos & Filtering: Always NEW workouts with Planet Fitness trainers, exclusive iFit trainer series, all to get you motivated and moving! Whether you're starting your fitness journey, or you just want to try something new, these guided trainer videos will coach and help you make the most out of your workout and feel good for at home or in-club. From beginner to advanced, there is a workout for everyone depending on your fitness journey and with or without equipment to help you no matter where you are. PLUS we have made it even easier for you to find workouts you love with our NEW workout filter. You can search workouts by the type, time, target and more to find what fits for you. Check it out yourself!

NEW PF+: Daily LIVE stream and premium workout content with Planet Fitness trainers and exclusive iFit trainers with workout series built to guide you through every muscle group to get you motivated and moving. These range from 20 minute workouts to 5 Mighty Minutes for those needing a quick burst of movement and feel good vibes.

Exercise & Equipment Tutorials: Hundreds of easy to follow exercise and equipment tutorials so if it is your first time using a piece of equipment in one of our clubs or need a reminder, you can just scan the QR code in the app and your video guide will help you get started for all your workout needs.

Workout Tracking: Every minute matters, whether you set a new personal best, or took a stroll on the treadmill. Track your activity and watch those minutes and good vibes add up.

Digital Keytag: Quick and easy touchless check-in at your Planet Fitness with avoiding unnecessary contact by checking in using your digital keytag in the app or through your Apple Watch.

Apple Health: We included integration with Apple Health, to add the details of your workout, like duration and calories burned, to your Apple Health account.

Download the Planet Fitness App today - You got this!
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