60
fair

Public Storage | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
64%
Android
101 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
58 Reports
User Feedback
36%
iOS
58 Reports
64%
Android
101 Reports
Public Storage - Latest Quality Issues
Android
Apr 14, 2024
outrageous fees if you're late even if you're paying incrementally.
iOS
Apr 14, 2024
Bait and switch
Offers an introductory rate and then raises rent substantially within only a few months of obtaining the unit. Do not use this company. All the specials are not real. The rent on the unit will often increase within a month to 4 months after occupancy. Do not fall for the specials.
iOS
Apr 14, 2024
Bad
Always saying about the auction if you just pay late and keep calling you a lot of times!!!!
iOS
Apr 15, 2024
Does not work!
They push you to use the app to open gates and doors but it does not work. I've had to manually key in the security code every time. Incredibly frustrating.
iOS
Apr 15, 2024
No human customer service on property Never available
Online is convenient until you have no access to your paid unit.There's never any human available in office so hopefully nothing ever goes wrong cause you will have no help at all very inconvenient…
iOS
Apr 16, 2024
Need more cameras
I love public storage except for the fact that when it got broken into a couple of years back on New Year's Eve the company chose to protect the criminals over allowing me to see video footage of who was responsible for stealing my stuff from my unit, on the idea that it could be a renter and therefore they needed privacy protection !!!! I thought this was quite disgusting!!!! Also I noticed that they spent thousands on a face lift for the office and newly laid tar for the parking areas BUT did not spend a penny on upgrading the units security ! The same locks that were broken into in 10 seconds flat remain the same! And to top it all their is one less camera on the outside of the building! I lost everything that mattered that day and got treated like I was the problem for demanding to see the video footage so I could at least see everything they stole from my unit that night ! But I'm learning fast this is how California treats good law abiding citizens and how they go out of their way to help criminals !!!
iOS
Apr 16, 2024
App is HOT GARBAGE
The app rarely works when trying to enter a property. Have to change my password every month just to pay my bill.
Android
Apr 17, 2024
Too expensive
Android
Apr 17, 2024
haven't been a member for a month. can't get in to the gate from the app.
Public Storage - Product Description
We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more!

OPEN GATES & DOORS:
Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier.

PAY YOUR BILL:
Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees.

KEEP YOUR ACCOUNT IN CHECK:
Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility.

TALK TO THE SUPPORT TEAM:
Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs.

ABOUT PUBLIC STORAGE:
Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. 
With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.
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