Royal Mail
Royal Mail at a glanceRoyal Mail (Lifestyle) has a unitQ Score of 8 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 3 points from 11 in the previous 30 days. The score draws on 335 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Can't Log In, Difficult to Navigate UI and Fails To Launch.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 40 % 134 Reports
- Android
- 60 % 201 Reports
Top feedback themes
- ApplicationLoginCan't Log In
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityFails To Launch
- ApplicationStabilityFreezing
About Royal Mail
What is Royal Mail?
The Royal Mail app is a digital tool that helps users track their mail and parcels, find postal services, and manage deliveries easily. With features like tracking updates and service locations, it simplifies the mailing process for everyone.
Is Royal Mail safe?
The Royal Mail app is generally safe for users, including younger audiences, as it follows security guidelines and offers features to manage deliveries safely. However, users should be cautious of scams and phishing attempts impersonating Royal Mail, which can put their personal information at risk. Overall, while the app has protective measures, awareness of potential fraud is essential for safety.
Who owns Royal Mail app?
The Royal Mail app is owned by Royal Mail Group Limited, which is a part of International Distribution Services. This company operates the Royal Mail brand for mail and parcel deliveries.