62
fair
SALLY BEAUTY | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
14 Reports
14 Reports
User Feedback
23%
iOS
14 Reports
14 Reports
77%
Android
48 Reports
48 Reports
SALLY BEAUTY - Latest Quality Issues
Android
Apr 21, 2024
great app the store I chose as my fave unfortunately has a horrible staff and they lack customer service skills. the rule that ",The customer is always right,,!!" is so far from anything thst a company
Android
Apr 22, 2024
Purchasing took a while. I kept getting a message that my info was incorrect because it kept defaulting my info to the starting screen. Have patience.
iOS
Apr 23, 2024
Website is a pain to navigate!!
Every time I use the Sally's website I run into issues. One of the issues is when I'm changing from in-store pick up to delivery or vice versa. I get pop-ups that show the change but the change doesn't reflect what is in my cart. Then there is the issues with the Sally's credit card. Mind you there is no outstanding balance on it, it is always declined. I was told to call there home office. I did and they found that it was on a freeze mode, I don't understand why, but they supposedly fixed it. Not the case! I tried placing an online order this morning using the card and that won't go through. I had to pay it through my PayPal account that went through. I give up on their credit card. I'm cancelling it. This has been going on better than a year now!!
iOS
Apr 25, 2024
Inaccurate Inventory
I need the app to accurately sync with store's inventory. The last time I ordered I already drove over 20 miles because it was the ONLY store the app said that had all of my items…to find out upon arrival that they did not have all of my items. Of course considering I was bleaching my hair…this is NOT a situation you wanna take a risk in simply buying another brand you're not familiar with or have tried. That wasn't cool Sallys🤦🏾♀️
Android
Apr 27, 2024
Edit: this app is outrageously slow, the website is outrageously slow, the customer service in store is at most subpar and also outrageously slow. If you don't mind aging while you literally wait to get anything done with this establishment, go right ahead. But if you don't have time to waste I suggest you spend your time shopping elsewhere. The latest update made the use of this app more appealing and functional IMO.
Android
Apr 29, 2024
Color try on not available anymore. Was the only reason I downloaded this app. Will be deleting. Now they want you to do a virtual meeting with a color specialist.
iOS
Apr 29, 2024
Disappointed and Frustrated - First Online Order Nightmare
Extremely disappointed with Sally Beauty's online ordering experience. I was eagerly looking forward to trying their same-day delivery service for some much-needed self-care supplies. However, my excitement quickly turned to frustration when I was charged three times without any order confirmation. To make matters worse, it was only after calling customer service that I found out they don't accept unemployment cards. As someone facing financial hardship, this was a significant inconvenience. While the customer service representative was kind, it doesn't excuse the company's lack of transparency and the hassle it caused. Sort out your payment system, Sally Beauty. 0/5 if i could or -1/5
iOS
May 1, 2024
slow
It's taking too long to place my order
Android
May 3, 2024
The app runs really slow and glitches a lot
SALLY BEAUTY - Product Description
GET THE LATEST Download the Sally Beauty App today and get the latest news in hair, hair color, nail & beauty brands. SHOP. EARN. CASH IN. Easily manage your Sally Beauty™ Rewards directly from the app. Keep track of your points, get FREE gifts, special offers & alerts to new trends, looks & more. Become a pro at tracking, earning, saving & using your reward points. EXPERT ADVICE Get how-tos, inspiration & all the latest trends. It’s like having your own personal glam squad. TRY BEFORE YOU BUY ColorView might just be our coolest feature: It lets you “try on” all the freshest hair color & makeup shades before you commit! You can even take selfies to send your besties a sneak peek of your new look. NEED A STORE ASAP? Use the store locator to get directions to your nearest Sally Beauty. All of these features will be at your fingertips. Download the app today.
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