Shopify
Shopify at a glanceShopify (Business) has a unitQ Score of 52 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 17 points from 69 in the previous 30 days. The score draws on 320 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unauthorized Payment and Subscription Too Expensive.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 17 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 33 % 106 Reports
- Android
- 67 % 214 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountPaymentUnauthorized Payment
- AccountSubscriptionSubscription Too Expensive
- AccountAccount SettingsCan't Change Language
- ApplicationStabilitySlow Performance