Quality degradation at Smart Home Manager  
Users report higher volume of Quality Issues than usual
39
poor

Smart Home Manager | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
252 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
64 Reports
User Feedback
20%
iOS
64 Reports
80%
Android
252 Reports
Smart Home Manager - Latest Quality Issues
Android
Apr 23, 2024
App is good with features, but seems like it I'd asking credentials every time after last update of April even I saved it
Android
Apr 23, 2024
Blue screen. Response none.
Android
Apr 23, 2024
App gets stuck on blue screen since update. Eventually loads, but it takes a while and there is no indicator of what's happening. Needs a fix.
Android
Apr 23, 2024
Still don't have my internet, kee getting messages it's fixed but it is not. Repair man came Saturday, just said ots an outage even though I should him the text the outage was fixed. He stood in my living g room with the white box yen feet away from him and he refused to look at it. Same thing happened last fall, after a month the repair man came to the house and fixed a wire going into the whe white box. Very, very poor customer service. It's been 2 weeks now without my internet. How do I send
Android
Apr 23, 2024
Always worked. Updated today and nothing. Logs in and then locks up.
Android
Apr 24, 2024
I liked the app, until the update. Now it's a useless app. It's stick on the "updating the wifi" screen. Now I can't even manage my devices
Android
Apr 24, 2024
Was good, now the blue screen of updating your Wi-Fi network is stuck on forever.
Android
Apr 24, 2024
The app and features are amazing. But the fact I have to keep selecting my account to have to get into the app is pretty annoying. I could understand if someone had multiple accounts to have that option. But I only have 1 account.
Android
Apr 24, 2024
Latest update unusable, almost always stalling after login
Smart Home Manager - Product Description
The AT&T Smart Home Manager app will guide you through a simple self-setup process for your new service. It also provides all the tools you need to manage your network in one intuitive, user-friendly interface. Sign in with your AT&T User ID and password to get started.

App highlights:
• Easily view, update, and share your Wi-Fi name and password
• See what devices are connected, personalize each device name and add it to a profile
• Set downtime schedules to manage your family’s screen time or quickly and easily pause devices
• Get troubleshooting help and customized recommendations from our Virtual Assistant
• Get device and network protection with AT&T ActiveArmor℠ internet security
• Check your network health, get notified of issues and service outages, run speed tests, and more

AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Feature availability based on Wi-Fi gateway model, limited to Wi-Fi network.
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