Smith's
Smith's at a glanceSmith's (Shopping) has a unitQ Score of 51 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 11 points from 40 in the previous 30 days. The score draws on 137 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Slow Performance and Account Compromised.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 11 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 27 % 37 Reports
- Android
- 73 % 100 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilitySlow Performance
- Trust & SafetyFraud / AllAccount Compromised
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountAccount SettingsVerification SMS Not Received
About Smith's
What is Smith's?
Smith's app is a mobile application designed to help customers shop conveniently at their local Smith's Food and Drug stores. With features like digital coupons, online shopping, and a store locator, the Smith's app makes it easier for users to save money and find products efficiently.
Is Smith's safe?
The Smith's app may pose some risks, particularly for younger users, as it collects personal and financial information and could share this data with third parties. While the app uses encryption for data in transit and allows users to request data deletion, parents should be aware of the types of data collected and potential privacy concerns when allowing younger audiences to use the app.
Who owns Smith's app?
The Smith's app is owned by The Kroger Co., a major grocery retailer in the United States. Kroger operates a family of stores, including Smith's Food and Drug.