14
poor
Swiggy Food & Grocery Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
14%
Android
70 Reports
70 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
426 Reports
426 Reports
User Feedback
86%
iOS
426 Reports
426 Reports
14%
Android
70 Reports
70 Reports
Swiggy Food & Grocery Delivery - Latest Quality Issues
iOS
Apr 21, 2024
Useless .
What's the point when the preferred restuarant is mostly unavailable on your app. It's better visit the restaurant itself rather waiting for it to be available, And paying more than the actual price?
iOS
Apr 21, 2024
Items are missing every time.
Worst portal to order anything. Some items are always missing. Customer support is not helpful. They are incompetent.
iOS
Apr 21, 2024
Camera crashes while reporting issue to customer care
Every time when I try to report an issue to customer care, they ask for photo and then camera crashes even after giving every permissions to the app 🤩. Having issue since 2 months and I'm not able to report issues to customer care
iOS
Apr 21, 2024
After waiting for more than one they told to cancel my order
After waiting for more than one they told to cancel my order . they just accept order and money without any commitments of delivering order .restaurant says he has made food but no delivery partner available
iOS
Apr 21, 2024
Delivery & Customer
Worst delivery serivces and very bad customers handling service,can expect good services from Zomato instead.
iOS
Apr 21, 2024
Slow delivery
Order time will be delay always
iOS
Apr 21, 2024
Swiggy customer care - a recipe for disaster!
Domino's KR Puram: Avoid at all costs! Plus, Useless Swiggy Customer Care! Absolutely terrible experience with Domino's KR Puram outlet and equally frustrating follow-up with Swiggy customer care. Placed an order on Swiggy at 9:28 pm on April 21st, expecting delivery by 9:58 pm as per their 30-minute guarantee. The order arrived a whopping 35 minutes late at 10:25 pm. Here's where things went downhill: Unreachable Delivery & Restaurant: Calls to the delivery person went unanswered, and the restaurant number provided on Swiggy was invalid. Absolutely no way to contact the outlet! Uninformed Delivery Person & Rude Manager:When the delivery guy finally arrived, he was completely unaware of the 30-minute guarantee. He connected me to the store manager, who was unbelievably rude. Not only did the manager deny the policy (which is clearly advertised!), but they also refused to acknowledge the delay or offer any kind of compensation. Order Snatched Away! After repeatedly trying to reason with the manager about the guaranteed delivery, they simply refused to deliver the order! To top it off, the delivery guy snatched the order back from me and left without a word. This is beyond unprofessional and unacceptable customer service. Domino's KR Puram clearly doesn't value its customers or their advertised policies. Save yourself the trouble and order elsewhere! But wait, there's more! In an attempt to address this issue, I reached out to Swiggy customer care. Unfortunately, my experience was just as bad. I got connected with customer care representatives three times, and each time they disconnected the call without providing any proper resolution. Not only were they unhelpful, but they showed a complete lack of apology for the inconvenience. This adds another layer of frustration to the entire ordeal. Domino's KR Puram and Swiggy customer care - a recipe for disaster!
iOS
Apr 21, 2024
Unable to rate a delivery partner
Unable to rate a delivery partner for misbehaving for my instamart delivery order
iOS
Apr 21, 2024
Fake reviews
Senseless application with no proper delivery time . Shows sometime and delivers at some other time . Am not sure how come you guys are still surviving with 4+ rating on app store . Swiggy has become just any other stupid app. Lost complete trust over swiggy with delivery time and customer support . Best example from being a reliable food delivery app to blood suckers of customers.
Swiggy Food & Grocery Delivery - Product Description
Here's everything you can do and find on the Swiggy app: - Order food, groceries, and other essentials online - Grab deals on dining out at top restaurants - Get discounts by paying your dining out bills via Swiggy Dineout - Pick up and Drop anything instantly, anywhere within your city - Restaurant and Delivery Partners trained in hygiene protocols - Find top restaurants and stores in your city - 30+ cuisines to choose from - Late-night delivery services - Order Biryani, Pizza, Masala Dosa, Burgers, Lassi, Coffee, Gulab Jamun, and more - Explore collections like Best Safety Standards, Veg Only, Healthy Food, Pocket Friendly, Premium, and more POPULAR RESTAURANTS Find your favourite local restaurants, as well as top chains like Dominos, KFC, Burger King, Pizza Hut, FreshMenu, Mc Donald's, Subway, Faasos, Cafe Coffee Day, Taco Bell, and more. NO MINIMUM ORDER CONDITIONS We place no minimum order restrictions! Order in as little (or as much) as you'd like. We'll deliver it to you! TOP CUISINES & CATEGORIES Explore our endless range of categories & cuisines like North Indian, Chinese, South Indian, Thai, Vietnamese, American, Healthy, Street Food, Breakfast, Late Night Cravings, and more. LIGHTNING-FAST DELIVERIES Our system is designed to confirm, prepare, and deliver your order in the best time possible. LIVE ORDER TRACKING Get real-time updates on your order status and an ETA. Also, track your Delivery Partner's location on a map from the restaurant to your doorstep. LONG DISTANCE DELIVERIES Order from top restaurants that are far away from your location. SAVE BIG WITH OUR BEST OFFERS Get freebies, cashbacks, discounts, and other deals sponsored by us, and our host of restaurant, bank, and online wallet partners. PREPAID, CASH, CREDIT, AND MORE PAYMENT OPTIONS We accept VISA/MasterCard Credit or Debit Cards, Net Banking, PayTM, FreeCharge, Mobikwik wallet, Sodexo Meal Cards, cash on delivery and credit services like LazyPay. You can also add a tip for your Delivery Partner with your order. INSTAMART - Instant Grocery Delivery Swiggy Instamart is an instant grocery delivery service powered by Swiggy, delivering groceries to your doorstep in just 15-30 minutes. You can order any time from 6am - 3am* and we'll take care of your mid-week grocery run, emergency supplies, midnight cravings, and much more. From snacks and beverages to fruits and vegetables, cooking to cleaning essentials, personal care to baby care - you can fulfill all your grocery needs on Swiggy Instamart. Groceries in 15-30 mins Open from 6am-3am* 3000+ products from popular to new-age brands *Opening and closing time might vary across cities, owing to Govt. regulations. DINEOUT - deals on dining out at top restaurants Use Swiggy Dineout to get up to 40% FLAT discounts with no upper limit on your dining out bills, at over 18000 restaurants across 34 cities. Get an additional 15% discount on your bills with HDFC Bank Credit Cards. Choose from top restaurants near you and save big at cafes, bars, pubs, breweries, fine dining, casual dining, buffets, and so much more! SWIGGY GENIE - GET ANYTHING DELIVERED: COMING SOON TO ALL CITIES Now pick up or deliver anything in your city with Swiggy Genie. Send documents, packages and food items, pick up something you've forgotten, deliver gifts to your loved ones, get medicines delivered from pharmacies, order supplies from a local kirana, and more. Swiggy Genie is live in 65+ cities and can be found on the app homepage. Launching soon in all cities. BEST SUPERMARKETS Avail alcohol delivery in select cities. Shop online for your daily needs. WE DELIVER IN 400+ CITIES
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