64
fair

Sydney Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
38 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
81 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
42 Reports
User Feedback
34%
iOS
42 Reports
66%
Android
81 Reports
Sydney Health - Latest Quality Issues
iOS
Mar 21, 2024
This has to be one of the worst apps out there. Not sure how it has 4.8
This is the classic case of the app trying to be everything to everyone. The chat feature is extremely poor (as well as the bot) and quickly ends the chat if you look away for two seconds. The content tries to be good, but is poorly organized and creates more barriers than answers. This product is as unhelpful as the American medical system…oh wait…
iOS
Mar 21, 2024
No keyboard function
Trying to fill in free form field and i cannot get keyboard to open. Only option is to copy paste
Android
Mar 21, 2024
I love the card and claim info, but all of a sudden, I can't enter my workout or see my rewards! It would be very convenient if it linked directly with my galaxy watch. Ridiculous that it doesn't!
Android
Mar 22, 2024
Have to change my password every time at first it doesn't accept my password I change it and still won't accept it the one time I was successful there was nothing I needed and nothing I could do
iOS
Mar 22, 2024
When I'm open the app it askig for update
Updates every time when open wasn't even able to thest the app properly. When I need to use it's not available, when I return back to home I can use my PC instead... REMEMBER DEVICE please, I don't want to reauthorize the device every time.
Android
Mar 23, 2024
Because they will not allow you to submit claims that was done January 29 of this year..I've tried posting the claim number..I've tried calling WellPoint..all they do is make me run in circles like a dog chasing its tail!
Android
Mar 27, 2024
Downloaded.. and won't open... Uninstalled turn off phone reinstalled still won't open, and have had it on this phone before. This is becoming a norm with Apps latley??
Android
Mar 27, 2024
The app simply does not work in any capacity. Stick with the website.
Android
Mar 27, 2024
App is incredibly slow and unresponsive. Navigation is unintuitive with most useful information hidden under multiple layers of menus.
Sydney Health - Product Description
Use the Sydney™ Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.  Through integration with HealthKit, you have the option to enable sharing information from your fitness devices with this app. This may include tracking your steps, calories, sleep data, and weight management.



- Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
- Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
- Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
- Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
- View claims – Easily track your claims including the status and your costs.
- Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
- Refill your prescriptions – You can set up automatic refills and reminders for your medications.


Download Sydney Health to your device today.



Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.



Sydney Health options are based on each member’s plan, so some features may not be available to all members.
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