29
poor
Mobile Account Manager – My O2 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Tools
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
199 Reports
199 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
75 Reports
75 Reports
User Feedback
27%
iOS
75 Reports
75 Reports
73%
Android
199 Reports
199 Reports
Mobile Account Manager – My O2 - Latest Quality Issues
iOS
Apr 20, 2024
[phone] appalling
Forget trying to contact this company for help! Absolutely shocking!!!
iOS
Apr 20, 2024
No 5G
It's incredible that they don't have 5G coverage throughout the kingdom, with their absurd fees, the app not working properly, and the incompetent customer service. They've been saying they're improving connectivity and coverage since before the pandemic, and it's a complete lie.
iOS
Apr 21, 2024
Customer
Their network was nice but my bank card details where never safe as fraudulent [phone] staffs shopped different phones with my bank card. I took my PAC number, paid my debts and switched to EE. It's been 7 months since I left but 02 is still billing me and their customer service channels don't take calls or reply emails. [phone] is my worst mistake ever.😡😡😡😡😡😡
iOS
Apr 21, 2024
Terrible first impression
App is buggy and ugly / outdated layout. Completed messed up my onboarding - they put me on the wrong plan, incorrectly charged and tells me I'm not eligible for intro promo offer I was informed I'd get in writing. Randomly asks me if I want to remove my device from account without any prompt. Can't get hold of anyone on phone or live chat - emailed them but says it takes 7 working days for them to respond. Really poor - no better than some of the cheaper network providers.
Android
Apr 21, 2024
Not working
iOS
Apr 22, 2024
Bills
Shocking how cannot open or download previous month bills as even after 2 minutes states something went wrong
iOS
Apr 22, 2024
Rubbish
Tried to cancel my contract, waited 30mins for agent who put me back to bit to choose something else which then put me back to bit and back to same place I started dreadful
iOS
Apr 23, 2024
Gordon Cumming
Have been trying, unsuccessfully, for 3 days to pay my bill and terminate my contract. Have lost hours of my life being left on hold on the internet, and when finally, getting typing contact with a human, getting shunted from pillar to post in a never-ending exercise of futility. No-one interested in resolving the issue and each resorting to passing the problem on.
iOS
Apr 23, 2024
Jane McKay
Terrible customer service
Mobile Account Manager – My O2 - Product Description
The O2 app that allows you to manage your mobile accounts, access exclusive offers and shop for new accessories and mobile devices! With the My O2 app you’ll be able to add data Bolt Ons, see your recent mobile charges, check your allowances, shop for new device upgrades and gadgets in our online store and get access to exclusive offers for O2 customers including free Wi-Fi. Sign in safe and securely with your fingerprint to access personal details and bills support. Sign up to Airtime Rewards, shop well-known brands and receive discounts on your O2 mobile bill! The explore tab of our app gives you the option to buy our best-selling products with exclusive offers on the latest android devices and accessories including Samsung Galaxy S20, wireless headphones, Fit Bits and many more. Bear in mind that the My O2 app isn’t available for O2 Business customers. And if you use the My O2 app outside of our Europe Zone, data roaming charges may apply.
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