The Gym Group | unitQ Score

glitchy as fook the app, gives me stress!!

Paid my membership and account not active

The app lags when you try scan the QR code when entering the gym. Some activity is not being recorded by the app so I am often unable to track the days that I've attended gym via the app.

I have recently rejoined the gym group. I went to the gym yesterday but was unable to gain access with my passcode. I tried again today and was still unable to enter. I rang the gym group and was informed by a nice and friendly member of staff that the membership had gone through but as a disabled member that I would need an induction. Makes sense. I informed them that I was a member previously but I still needed an induction. I asked when the induction would be as I'm now paying for a membership that I am unable to use. The advice given was to contact the gym directly via social media. I really didn't want to have to open an instagram account to contact the gym. I was then advised to go back to the gym and speak to someone there but I couldn't see a member of staff and I couldn't get inside so left. I rang back the gym group and the helpful member of staff has said to sit and wait for them to contact me and if I haven't heard back from them then cancel my membership in the cooling off period. The trouble is that this happened before when I signed up the gym group the first time and it was really frustrating then and I see nothing has changed. If it was clearer in the sign up process that there would be a delay for disabled members I wouldn't have had the inconvenience of visiting the gym multiple times. That being said the gym itself is really good. I wouldn't be rejoining otherwise.

the qr scan doesnt work

Does not work properly not friendly access for class online

Signed up as they have a bring a friend feature- however this does not work. There's no support option other than a helpless bot, and a contact email that responds in 3-5 days, which isn't helpful if you want to let someone in the gym.

Constantly having errors or not loading, can't book classes because of it. Have removed the app and reinstalled several times and it doesn't sort the issue.

The FAQ tell you that you can freeze and unfreeze memberships in the members area of the app. I already have a frozen membership, but going in to the “Manage my membership” section, you only get the open to freeze it, not to unfreeze it. I've been paying money for a few months after an injury to keep it frozen so that I can reactivate it at the same price, but seems I can't? Do I have to cancel and rejoin paying joining fees and higher rates as a new joiner again?