81
good

Treatwell: Hair & Beauty | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Beauty
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
82 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
45 Reports
User Feedback
35%
iOS
45 Reports
65%
Android
82 Reports
Treatwell: Hair & Beauty - Latest Quality Issues
iOS
Apr 11, 2024
Don’t use treatwell. They care about salons, not customers.
I went to Rush & Ry salon in Greenwich expecting to get a full waxing treatment, but they only did part of it. They kind of shrugged it off and said that's just how they do things there. Their service was pretty terrible, and I was frustrated because I didn't get what I paid for. When I complained to Treatwell, they talked to the salon, and the salon admitted they messed up and offered to finish the job if I went back. But honestly, I didn't want to bother dealing with them again. So, I asked for a refund instead. But they flat out refused, saying it's their policy not to give refunds. It felt like they didn't care about the bad experience they caused me, which made me even more irritated.
Android
Apr 12, 2024
Only been using the app 5 minutes and it's good, EXCEPT, I cannot edit or delete a mistaken review! Which isn't helpful for me or the business!
Android
Apr 13, 2024
Periodically, my history and future bookings disappear, it's not easy to restore!
Android
Apr 13, 2024
Can no longer be opened
Android
Apr 15, 2024
Sends with snooty advertising. Which have to be blocked in the post office. There is no such function to disconnect.
Android
Apr 17, 2024
Thieves charged me without having any service
Android
Apr 18, 2024
Tw rewards system is a scam, impossible to get reward if you use app just for haircuts
iOS
Apr 21, 2024
Language mismatch
Hello, I'm based in Germany and my phone language is English. It's not possible to view the app in English due to my location and I find this really strange. If I change the location to UK on the app, it changes the content to English but then it doesn't find the German city I'm in when I try to look it up in the location search bar.
iOS
Apr 21, 2024
Spelling
Sorry.... when employees from the company write: "invite a friend". Then I definitely won't do that. The people there are too lazy to write and patronize the customers with their disrespectful and insulting way of writing. It would be so easy to write: "Invite your friends". Even federal agencies and media dispense with * or : The people there don't seem to have noticed this or they are really so disrespectful just to show their laziness of advertising to the outside world. There is also a better way to be gender-equitable without dividing the people or the customers. A quick correction would be useful. Because the app itself is good.
Treatwell: Hair & Beauty - Product Description
Treatwell is the best way to book hair and beauty online. Find salons in your area, read reviews, book (rebook and reschedule), on the Treatwell app. Whichever treatment you’re after – haircut, wax, massage – we’ll help you sort a salon slot, 24/7. 

It’s quick and easy – our app users can vouch for that – so you can book your next appointment in under 45 seconds, for real. Go for your usual, or try out a new treatment, and discover the most-loved salons in your area. No places nearby? We bring salons onto Treatwell every day, so if you can’t find a venue near you just yet, you (hopefully) will soon.  

All of that – and more great stuff below – on the Treatwell app.

Why booking online is better: 

Treatment choice
Hair, nails, wax – our hefty list of bookable treatments is right at your fingertips. Just scroll through our treatment categories, and find what you’re looking for. 

Venue choice
There are thousands of salons listed to choose from. We’ll help you narrow it down to the best in your area. 

Save venues to your favourites
We make it easy for you to rebook at your go-to salon. Once you find a keeper, save it to ‘Your favourites’ in the app, because, well, it’s your favourite. 

Real-life reviews
Read reviews (millions of them) written by our customers post-treatment, so you know what to expect at each and every salon. Get to know the venue before your visit.

Add to calendar 
Life’s busy, we’ll keep track. Add upcoming appointments to your calendar, so you know where to be and when. 

In-app map
Find your salon easily, with our in-app map functionality. Just go to your booking, scroll to the map, and follow the directions. Easy as that. 

Try off-peak
Choose an off-peak time for your appointment (like afternoons, or ‘quiet’ periods), to get a better price. That usually adds to the chilled experience too. 

Pre-pay, pre-treatment
Pay for your appointment up-front when you book, so you can stroll in and out of the salon on the day. Use your preferred payment method, Apple Pay included, to square-up (because no one carries cash). 

Manage your appointments
See all your booking history (old and new) in one place. So, if you need to change the time, the day, or straight-up cancel an appointment, you can, easily. 

Push notifications 
Allow push notifications from the app to keep up-to-date on your booking. Appointment reminders, rebooking reminders, offers and discounts – all the juicy stuff, straight to your home screen.


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An Internet connection is required for the Treatwell app to work. You'll also need to enable GPS access permissions to get suggestions local to you. When you book in the app, we'll send confirmation details to the email address you provide upon logging in or at checkout.

Like us on Facebook: https://www.facebook.com/treatwelluk
Follow us on Twitter: @Treatwelluk
Follow us on Instagram: @treatwell_uk
Visit our website: treatwell.co.uk
Need some assistance? Email us at help@treatwell.co.uk
Can’t find the salon you're looking for on our app? No problem! Email us at help@treatwell.co.uk with the salon name and address and we'll work our magic to get them on Treatwell.
Want to improve your unitQ Score by 20% within 30 days?
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