58
poor

UnitedHealthcare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
372 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
165 Reports
User Feedback
31%
iOS
165 Reports
69%
Android
372 Reports
UnitedHealthcare - Latest Quality Issues
Android
Jan 27, 2023
POS app stopped working.
Android
Jan 27, 2023
It would not take my imformation
Android
Jan 27, 2023
The barcode scanner to determine if a product is eligible is totally worthless. I scanned several products that I purchased successfully, and none of them scanned correctly. Further, my medical history was three years out of date. This product is worthless.
iOS
Jan 27, 2023
Data isn’t update regularly
Billing and what's being processed is days and weeks old. Searching for doctors are hardly updated. You have to always double check.
Android
Jan 28, 2023
This app can never be opened always says that an error has happened and to try later
Android
Jan 28, 2023
I tried resetiing my info. It tells me to type in a captcha. No matter what i type in it tells me its incorrect. The app is literally unusable.
Android
Jan 28, 2023
This app is HORRIBLE. It worked the first time I created my accout, but after that it stopped.
Android
Jan 28, 2023
I can login fine on my desktop and laptop with the HealthSafe Id login, but using the exact same credentials on the app, I get an error. I've been with UHC for several years, but things seem to be going downhill. Uninstalled.
iOS
Jan 28, 2023
Touch ID
Touch ID rarely works. Once in app much of the content is unavailable. Basically a waste of time to use it.
UnitedHealthcare - Product Description
† Not all UHC plans are currently supported by the app, not all features are available for every plan 

Managing health care on the go just got easier with the UnitedHealthcare app! It's designed to save you time by providing easy access to your information. Features available are based on your personal health plan and can include:

Find and Manage Providers
- Find doctors, specialists, or health care facilities with our guided and location-based search.
- Save your favorite doctors or facilities for easy access.

Manage Claims†
- Review your claims by member, provider, status, facility, service or date.
- Review your claims payment breakdown and Explanation of Benefits.

ID Card
- Never lose your insurance card again! View and share your ID card.

View Cost Estimates†
- Know how much you could pay for treatments and specialty services. 

Reference Copays, deductibles, and out-of-pocket expenses†
- View your copay, deductible, and out-of-pocket expenses.

View Account Balances†
- Know your health reimbursement, flexible spending, and Optum Bank health savings account balances.

Easily Sign In 
- Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all UnitedHealthcare digital tools with one username and password) to securely access your app.
- Never forget your password again with Touch ID or Face ID.

Manage Your Health†
- View personalized recommendations for preventative care
- Track your steps and activity with the Apple HealthKit integration for select programs
Want to improve your unitQ Score by 20% within 30 days?
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